Informatics Credentialed Trainer

This position is responsible for developing content/workflow expertise for assigned Epic application(s). Credentialed Trainers focus on the provision of end user training in the classroom, via live meeting and/or in 1:1 settings to end users from all levels of the organization. Additional focus areas include rounding, customer communication and optimization activities.

Serves as instructor before, during and after go-lives and system updates to existing system users. Provides training to new users and users new to a role. Provides training on new/revised processes and tools.

Utilizes “Deaconess Examples” in training programs. Maintains a general knowledge of hardware, operating systems, applications, operational analysis and protocols. Obtains a basic knowledge of system report tools.

Adapts training, reference and test materials as directed. Documents issues identified during training and/or rounding, referring them to the appropriate individual and closing the loop with end-users. Assures training records are maintained in accordance with departmental guidelines.

Assists with the development of testing and assessment tools to assure competency with the system. Rounds with end-users on a regular basis with a focus on end-user training, system efficiency and acceptance. Provides regular feedback to workgroups and leadership team to assist in the development of training and optimization prioritization.

Assists with patient registration. Assists with WQs. Required Qualifications High School Diploma or General Education Degree (GED)

Experience in a health related or adult education field Previous experience documenting in Epic’s electronic medical record Experience as a trainer and/or mentor Associate’s Degree health related or adult education field Bachelor’s Degree health related or adult education field