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Will work closely with and under the supervision of the Information Services Security Director and a designated Senior Security Analyst, taking direction and assisting when needed. Will assist in the day-to-day activities of the department including security systems operating systems installation & management, network design and management, and computer operations. Will assist with management of daily workload and updating project statuses using work order tracking application and project management application Educational Requirements High School Diploma or equivalent.
Bachelor of Science degree in Information Systems, Computer Science, Business Administration, or related subject; work experience will be considered as a substitution for a degree. Must be able to communicate effectively in English, both verbally and in writing. Knowledge/Skills/Abilities Technical experience or technical training in information systems at various levels of sophistication as it pertains to operating systems and hardware (Workstations, Networks, and various servers, both physical and virtual).
Depending upon area of need within the position, experience or training with AIX and/or UNIX systems would be advantageous. Depending upon area of need within the position, experience or training in Information Systems Security and PCI standards and practices would be advantageous. Physical Requirements Primarily works the day shift tour of duty; may be asked to work additional hours as needed, including weekends and/or holidays.
May be expected to lift over twenty-five (25) pounds. Ability to distinguish between numbers and symbols. Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.
Walking and climbing to accomplish tasks. Corrected vision and hearing to normal or near normal range. Extended periods of sitting and/or walking depending on specific duties.
Duties and Responsibilities (Under the Direction of a Senior Technical Analyst) Provide assistance to users with Information Systems related problems, determining the necessity for and type of service. Technical support of email, firewall, network, servers and other devices may be required. Prioritize projects and responsibilities using work order tracking and project management applications to ensure completion of assigned tasks in a timely and consistent manner.
Assist the IS team in identifying areas for system improvements including hardware, operating system and database software, information processing, and others. Demonstrate a working knowledge of major operating systems, networks, and hardware components. Provide consistent, precise, and timely information on the status of assigned projects using work order tracking and project management applications.
Attends departmental staff meetings and provide educational information and presentations as necessary. If assigned, provide technical support for Networks (Local and Wide Area) including hardware, switches, cables, hubs, software, and operating environments. As needed, install operating system releases or upgrades, maintaining operational integrity and ensuring the least amount of down time and minimal negative impact on computer operations and end users.
Performs all other tasks/responsibilities as required.
Full time · Full-Time Regular