Your experience matters At Paris Regional Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.
How you’ll contribute The ITS Technician provides first-level technical support to internal customers across the facility, serving as the primary point of contact for hardware, software, and network service requests. This role manages incidents from initial intake through resolution or escalation, ensuring timely and effective support that enables clinical and operational workflows. The ITS Technician collaborates with the ITS Leader and cross-functional support staff to deliver reliable technology services in accordance with enterprise standards and regulatory requirements, and may also work in coordination with enterprise service desk resources as applicable.
End-User Support & Service Delivery Serve as the first point of contact for IT support requests via phone, email, walk-up, and enterprise ITSM ticketing system. Perform initial diagnosis and troubleshooting of hardware, software, network connectivity, and peripheral issues for end users. Resolve incidents and fulfill service requests at first level per established service level agreements; escalate complex issues to appropriate support teams with thorough documentation.
Provide both on-site deskside support and remote/phone-based support to facility staff. Provide first-level support for business and clinical applications, including ticket triage, basic troubleshooting, and escalation to appropriate support resources. Assist end users with account access, password resets, and user provisioning in accordance with enterprise security policies.
Deliver basic end-user training on applications, equipment, and standard workflows as needed. Hardware & Device Management Install, configure, test, and maintain desktop and laptop computers, printers, mobile devices, and peripheral equipment in accordance with enterprise standards. Perform minor hardware repairs, component replacements, and preventive maintenance.
Maintain accurate hardware and software inventory records. Ensure all workstations and devices comply with enterprise security, configuration, and patching standards. Documentation & Continuous Improvement Document all incidents, service requests, and resolutions accurately in the enterprise ITSM platform.
Track recurring issues and communicate patterns to the ITS Leader; may also identify and propose process improvements to reduce incident volume. May also contribute to knowledge base articles for common issues and standard operating procedures. Infrastructure & Project Support Support infrastructure projects as directed, including workstation deployments, office moves, and equipment refreshes.
May also assist with network infrastructure tasks as directed by the ITS Leader. Participate in enterprise IT initiatives at the facility level, including system upgrades, security remediation, and technology refresh cycles; perform other duties as assigned. Compliance & Regulatory Maintain compliance with all regulatory requirements (e.g., HIPAA, HITECH) in the handling of protected health information and technology systems.
Follow enterprise change management, incident management, and information security processes. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts Competitive paid time off Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage Tuition reimbursement, loan assistance, and 401(k) matching Employee assistance program including mental, physical, and financial wellness Professional development and growth opportunities Qualifications and requirements
High school diploma or equivalent required. Associate's degree in Information Technology, Computer Science, or related field preferred. Background check required.
1–2 years of experience in IT support, help desk, or desktop support environment preferred. Healthcare IT experience preferred. Familiarity with enterprise ITSM platforms, Active Directory, and desktop operating systems.
Strong customer service orientation with effective verbal and written communication skills. Ability to diagnose and resolve hardware, software, and network connectivity issues. Working knowledge of Windows desktop and laptop operating systems and Microsoft Office suite.
Ability to prioritize and manage multiple concurrent support requests in a fast-paced environment. Ability to work independently with minimal supervision and collaboratively as part of a team. CERTIFICATIONS/LICENSURE: CompTIA A+ or equivalent industry certification preferred.
Paris Regional Health (formerly known as Paris Regional Medical Center), located in Paris, Texas, is a 154-bed, Level III Trauma Center and general acute care hospital serving Northeast Texas and Southeast Oklahoma. With state-of-the-art equipment, robust service lines, and a staff of 900+, Paris Regional stands as the most complex hospital in at least a 70-mile radius of Paris. We are proud to serve our community and the surrounding area with quality health care close to home.
Where We Are: Paris Texas is a delightful blend of small-town charm, rich history, and quirky attractions that make it a standout destination in Northeast Texas. EEOC Statement Paris Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Full time · Day shift