Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: Hybrid
The Insurance Pre-Authorization Specialist I is responsible for completing prior authorizations, pre-certifications, and notifications for third-party and government payers for pre-scheduled elective inpatient admissions, direct admissions, emergency room admissions, and outpatient procedures. This role requires a thorough understanding of insurance plans and benefit structures to obtain detailed benefit information and maximize plan utilization.
The specialist coordinates with third-party payers, physicians, nursing staff, and other healthcare providers to ensure all prior authorization and pre-certification requirements are met in accordance with payer guidelines. This includes providing education and guidance to clinical and administrative staff regarding authorization processes and payer-specific requirements to support accurate and timely reimbursement.
This position is responsible for tracking, documenting, and monitoring authorization and pre-certification status throughout the continuum of care. The specialist also performs dynamic coding for outpatient services and urgent admissions by reviewing physician orders and accurately correlating and documenting applicable procedure and diagnosis codes. In addition, the specialist communicates delays, denials, and other issues related to authorization determinations to clinical staff across service lines, as well as to Managed Care, Utilization Management, and Patient Financial Services teams.
When appropriate, the specialist may provide patients with guidance regarding the appeal process for denied authorizations. A strong understanding of insurance and payer policy language is essential, including knowledge of benefit coverage and authorization requirements at admission, throughout the hospital stay, and at discharge. The specialist also supports concurrent review processes for patients actively receiving care.
Education - High school diploma or equivalent required. Experience - Minimum of three (3) years of healthcare registration, billing/claims, scheduling, or physician office experience required. - Experience with or working knowledge of call center processes preferred. Knowledge, Skills, and AbilitiesHealthcare & Billing Knowledge - Demonstrated working knowledge of medical terminology, procedural and diagnosis coding, and hospital billing workflows and processes required. - Awareness and understanding of healthcare industry trends and developments, including Health Care Reform, required.
Technical Skills - Proficiency with Microsoft Office Suite (Outlook, Excel, Word) required. - Ability to navigate multiple systems and applications, including: - Online learning platforms for job competencies - Electronic registration and billing systems - Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills - Ability to communicate clearly and effectively, both verbally and in writing, with: - Patients and families - Physicians and clinical staff - Payers and insurance representatives - Internal departments and leadership - Ability to educate, persuade, and negotiate with patients/families to ensure compliance with payer requirements and collections goals.
Critical Thinking & Problem Solving - Ability to analyze information, problems, and workflows to identify: - Patterns and trends - Cause-and-effect relationships - Logical conclusions and alternatives - Ability to develop practical, comprehensive solutions. Work Performance & Adaptability - Ability to remain flexible and exercise sound judgment in high-stress situations. - Capable of managing competing priorities and working independently with minimal supervision. - Demonstrated initiative and reliability in completing assignments. - Ability to adapt to changing operational needs, including staffing shortages, cross-training requirements, and departmental coverage needs. - Willingness to provide coverage and complete assignments prior to end of shift when necessary.
Productivity Expectations - Ability to process an average of 40–45 scheduled patient accounts/visits per day. Pay Transparency $16.50 - $24.82 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.
Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.