Under general supervision of the Manager Interpreter Services &Information Desk or designee, and in accordance with established policies and procedures, the Medical Interpreter provides both oral and written foreign language interpretation services to non-English speaking patients and employees. Explains hospital policies and procedures and provides assistance to patients who have limited English proficiency. All
performed in this position reflect the age specific needs of the patients. Sign Language Interpreters are also provided for Deaf and Hard of Hearing Patients and their families. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate
Provides both oral and written foreign language interpretation services to non-English and Sign Language for Deaf and Hard of Hearing patients. Interprets medical providers and staffs ' questions, responses and/ or instructions to patients, including technical terms: interprets the patients ' responses and/ or questions. In person or by telephone.
Interviews patients to complete required forms. Schedules and Directs patients to appointment by telephone instructions or by physical escort when medically necessary. Assists Hospital personnel by providing explanation of Rhode Island Hospital billing system, Community Free Service, HMO and or third party procedures by interpreting and assisting the patients in completion of paperwork.
Assists Hospital personnel by interpreting cultural beliefs of non-English speaking patients. Interprets for employees and their department supervisors, in all areas of the hospital when appropriate and necessary. Assists Hospital personnel by providing communication with outside institutions and agencies on behalf of patients and staff; i.e., Hospitals, Clinics, VNA, Providence Center, and when required, provide medical information to overseas doctors and hospitals.
Provides training to Hospital personnel around cultural issues and ethnicity. Facilitates different language communication and allay anxiety of patients. Requires ability to translate medical documents or information to be utilized by hospital staff, patients and their families, accurately and precisely (i.e. medication instructions, brief letters.
Records and maintains related documentation logs, records, and statistical data. Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures and objectives. Performs other related duties, as required (i.e. answers telephone, input data into computer, etc.)
BASIC KNOWLEDGE: Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process. Associate Degree in any area related to science or human services or its equivalent level of experience. Fluency and proficiency in both English and target Foreign language.
Able to accurately interpret and translate verbal and written. Must have Medical Interpreter Training Program Certificate. Requires proficiency in Medical Terminology in English and a Foreign Language in order to interpret and translate accurately.
Requires interpersonal and communication skills to deal effectively with medical providers treating patients and their families in situations that may be difficult and highly emotional for both parties. Requires the ability to interview, assess and train student interpreters and, when needed, to act as a liaison for RIH for educational purposes in schools and other community agenciesnstitutions (i.e.: Brown University Interpreter Aide Program).
Provides support to student interpreters. Requires the knowledge, sensitivity, and ability to bridge ethnic values, cultural beliefs and behaviors with American Medical Practices. Responsible to ensure that a language barrier does not prevent the provision of Quality Medical Care.
Sign Language interpreters require certification and or license.
Minimum of one to two years ' of formal Medical Interpreting. WORK ENVIRONMENT AND PHYSICAL
Works in a normal office environment with significant exposure to patient care environment. SUPERVISORY RESPONSIBILITY: None
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: Per-diem Work
Variable Driving Required: Yes Union: International Brotherhood Teamsters