ISS IT Facilities Engineer

Description Under the direction of the Manager of IT Facilities, this position is responsible for the planning, implementation, coordination, and operational support of the UCLA Health IT Facilities infrastructure supporting ISS Enterprise systems and the CareConnect Electronic Health Record (EHR) environment. The role ensures the reliability, availability, and stability of the LAN/WAN network infrastructure and IT facilities technologies that support mission-critical clinical and business operations.

Serves as the lead for IT Facilities project management, coordinating the planning, design, and construction of communications infrastructure across UCLA Health campuses, including West Valley Medical Center, Mid-Wilshire Medical Center, Westwood Campus, Ronald Reagan UCLA Medical Center, UCLA Santa Monica Medical Center, UCLA Orthopaedic Hospital, and affiliated ambulatory clinics. Responsibilities include managing structured cabling projects, facilities infrastructure installations, data center and telecommunications room (TR) infrastructure, and all associated moves, adds, changes, and upgrades while ensuring quality, schedule, and compliance with UCLA Health standards.

Develops comprehensive project plans, communication plans, schedules, and project documentation. Conducts facility assessments and physical site surveys to evaluate existing infrastructure, identify future communication requirements, and ensure project activities do not adversely impact production services. Coordinates second-carrier entrance planning, terminal locations, structured cabling, and related infrastructure improvements for new construction and renovation projects.

Manages project execution through ServiceNow, ensuring work orders are prioritized, tracked, and completed within established timelines. Collaborates with IT Facilities, Network Services, Engineering, Project Management, and external vendors to deliver infrastructure projects and establish WAN connectivity throughout the UCLA Health network. Maintains current knowledge of infrastructure technologies, operational issues, and industry best practices while managing facility-related changes through the formal Change Management process.

Provides technical leadership and subject matter expertise for IT Facilities initiatives, ensuring engineering and operational resources are aligned with organizational priorities and strategic objectives. Serves as the engineering and project lead for the deployment, implementation, and ongoing 24x7 operational support of the ISS MEDNET infrastructure, including data centers, Main Points of Entry (MPOEs), and Telecommunications Rooms (TRs).

In the absence of the IT Facilities Lead or Director, assumes operational leadership responsibilities to ensure continuity of critical infrastructure services. Supports the development, maintenance, and continuous improvement of IT Facilities policies, standards, standard operating procedures, and technical documentation. Participates in IT Operations resource capacity planning by collaborating with the IT Facilities Director, Project Management Office (PMO), and Operations teams to ensure appropriate staffing, resource allocation, and successful delivery of infrastructure projects that support UCLA Health's strategic and operational goals.

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on an as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding.

These arrangements are periodically reviewed and may be adjusted or terminated as necessary. Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $110,977.2 - $246,216.96 annually.

The University anticipates offering a salary between the minimum and midpoint of this range. As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Qualifications Ability to analyze complex end-user business needs and devise effective cost-efficient recommendations. Demonstrated knowledge of and skill project management. Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures.

Interpersonal skills to work effectively with staff, faculty and administrators. Skill in orally communicating technical requirements and considerations. Ability to work effectively in spite of frequent interruption and competing priorities.

Demonstrated ability to work both independently and in team-oriented environment, to follow through on assignments with minimal direction, and to independently prioritize work. Demonstrated ability to analyze administrative information to identify relevant concerns and recognize alternatives, and to formulate logical and objective conclusions. General knowledge of relevant policies and procedures.

Working knowledge of SNA protocols. Working knowledge of various workstation platforms including DOS-based PCs running Windows and Windows for Workgroups. Working knowledge of network technologies including token-ring and Ethernet networks.

Working knowledge of Windows NT and Netware network operating systems and ability to administer when necessary. Skill in troubleshooting workstations and related server problems associated with network and SNA connectivity. General knowledge of network infrastructure.

Preferred: Maintains a comprehensive working knowledge of industry standards, codes, and best practices governing structured cabling, telecommunications infrastructure, and data center design, including: BICSI Telecommunications Distribution Methods Manual (TDMM): Industry best practices for the design, installation, administration, testing, and maintenance of telecommunications infrastructure. ANSI/TIA-568: Commercial Building Telecommunications Cabling Standard.

ANSI/TIA-569: Telecommunications Pathways and Spaces Standard. ANSI/TIA-606: Administration and Labeling Standard for Telecommunications Infrastructure. ANSI/TIA-607: Telecommunications Grounding (Earthing) and Bonding Standard.

ANSI/TIA-942: Telecommunications Infrastructure Standard for Data Centers. National Electrical Code (NEC/NFPA 70): Electrical safety, grounding, bonding, and installation requirements applicable to telecommunications systems. Demonstrates the ability to apply these standards throughout the planning, design, installation, testing, certification, documentation, troubleshooting, and lifecycle maintenance of structured cabling systems, telecommunications rooms (TRs), Main Points of Entry (MPOEs), entrance facilities, and data center infrastructure while ensuring compliance with UCLA Health standards, applicable building codes, and regulatory requirements.

In addition, maintains a working knowledge of Construction Specifications Institute (CSI) MasterFormat Division 27 – Communications , Job Order Contracting (JOC) project delivery methods, and construction documentation processes. The candidate must also hold verifiable manufacturer- or industry-recognized certifications in Layer 1 structured cabling installation, testing, design, and troubleshooting (e.g., copper and fiber optic systems) from an accredited manufacturer, training organization, or certification provider.