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Description Join Andalusia Health in Andalusia, AL, an 88-bed, Joint Commission–accredited hospital that has earned chest pain and heart failure accreditations, and designation as a Baby-Friendly hospital. Andalusia delivers a broad range of inpatient and outpatient specialty services while embracing a shared commitment to patient safety and high-quality care. Grow your career with Andalusia, where we value your contributions to the community we serve.
The IT&S Coordinator supports day-to-day information technology operations within a healthcare facility by coordinating helpdesk activities, user access management, software/hardware support, and on-site vendor relations. This role ensures timely and effective IT support, contributes to system reliability and user satisfaction, and helps maintain compliance with corporate and regulatory standards.
Serves as the primary onsite contact for IT-related issues, escalating unresolved problems as needed. Coordinates and tracks helpdesk tickets ensures timely communication and follow-up with end users. Assists in setup, configuration, and deployment of desktop computers, printers, mobile devices, and peripheral equipment.
Supports user access requests and terminations, ensuring proper documentation and compliance. Maintains an up-to-date inventory of IT assets and software licenses. Coordinates onsite IT vendor visits and manages service/maintenance scheduling.
Participates in facility orientation for new employees regarding IT policies and systems usage. Assists with IT systems testing, application updates, downtime planning, and data recovery processes. Communicates IT policies and procedures clearly to end users and promotes safe computing practices.
Supports training initiatives and contributes to IT documentation and knowledgebase updates. Knowledge/Skills/Abilities/Expectations Familiarity with Windows OS, Microsoft Office, basic networking, and remote support tools. Knowledge of IT asset tracking and user account management practices.
Excellent communication and customer service skills. Ability to organize, prioritize, and troubleshoot multiple technical issues. Working knowledge of HIPAA, cybersecurity, and healthcare IT best practices preferred.
Qualifications Education High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Required) Associate’s Degree in Information Technology, Computer Science, or related field (Preferred) Licenses/Certifications CompTIA A+ Certification or Microsoft or similar Upon Hire (Preferred) Experience 2+ years experience in an IT support or helpdesk role (Preferred) Prior Experience in a healthcare or hospital setting (Preferred)
About the role
The IT&S Coordinator supports day-to-day information technology operations within a healthcare facility by coordinating helpdesk activities, user access management, software/hardware support, and on-site vendor relations. This role ensures timely and effective IT support, contributes to system reliability and user satisfaction, and helps maintain compliance with corporate and regulatory standards.