You’ll need
Licensure
✓If the employee currently holds a clinical licensure or certification, the employee must maintain their licensure or certification in accordance with their respective state governing board.
✓The employee holds complete responsibility for all activities, education, and training required to maintain their clinical licensure or certification.
Certifications
✓Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts.
ITIL certification preferred
Education
High School Diploma or GED (Bachelor’s highly recommended) preferred
Qualifications
✓Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
✓Knowledge of industry standard practices in application support function
✓Ability to communicate effectively via verbal or written methods.
✓Ability to interpret and complete technical assignments with minimal supervision and/or guidance.
✓Interact professionally with a diverse group of end users, internal/external teams, and vendors.
✓Knowledge of healthcare operations, workflows, policies, and regulations.
✓Ability to work effectively in a fast-paced and dynamic environment.
✓Possesses outstanding analytical and problem solving/resolution skills.
✓Possess general knowledge and understanding of supported applications.
✓Must be able to understand and redefine processes in order to effectively implement technology solutions.
✓Must be detail oriented, well-organized, and demonstrate ownership for project success.
✓Possesses excellent customer service qualities
✓Interaction with Other Departments and Other Relationships
✓Internal: Requires interaction with all UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future connect affiliates.
✓External: Works with multiple vendors from a support perspective.
✓Physical Capabilities
✓Work is of medium demand; walking, sitting, and standing most of the time while on duty.
Experience with Epic EHR preferred
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About the role
IT Application Analyst-Associate is responsible for providing support for Epic and 3rd party applications used by supported departments. This includes implementation, support, maintenance, and optimization of applications, systems, and technologies. This position requires collaboration with other IT teams, leadership, and end users to ensure a cohesive, integrated product offering.