You’ll need
Certifications
✓Applicable IT related certifications and equivalent years of experience are acceptable.
Education
✓High School Diploma or equivalent is required.
Qualifications
✓Working knowledge of Internet, email systems, telecommunications and data communications
✓Standard operating systems, software packages, and software utilities
✓Proper records maintenance and storage for local and distributed environments
✓Strong multi-tasking skills with the ease of changing directions upon requirements and need
✓Strong customer service and interpersonal skills
✓One year of experience of operating, maintaining, upgrading and configuring PC hardware, software and associated peripheral equipment.
Full employer posting
- Description Position Title: PC Technician / IT Helpdesk Department: IT Supervisor Title: IT Supervisor Summary While upholding the Star Valley Health mission, vision and values this key position provides primary technical support for internal employees. Provides end-user training and performs other related duties as assigned. This is an “at will” position. Job Duties
- Process IT trouble tickets in a timely and accurate manner.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Works with employees to clearly identify and resolve hardware, software, and service related problems.
- Resolves and/or escalates employee problems or system wide problems in a timely manner.
- Trains employees on software applications, systems, and services.
- Setup new employee accounts and provide training
- Maintains systems support, and archiving procedures, performs daily server tape backups.
- Install, test and configure new workstations, peripheral equipment and software.
- Documents and maintains the company’s software and computer hardware inventories.
- Schedules and performs routine maintenance equipment activities, minimizing impact to end-users.
- Assists in research, application and recommendation of new technologies and products.
- Participate in IT on-call schedule
- Performs other duties and responsibilities as assigned by supervisor. Requirements Requirements Abilities &
- Working knowledge of Internet, email systems, telecommunications and data communications
- Standard operating systems, software packages, and software utilities
- Proper records maintenance and storage for local and distributed environments
- Strong multi-tasking skills with the ease of changing directions upon requirements and need
- Strong customer service and interpersonal skills Experience &
- High School Diploma or equivalent is required.
- One year of experience of operating, maintaining, upgrading and configuring PC hardware, software and associated peripheral equipment.
- Applicable IT related certifications and equivalent years of experience are acceptable.
About the role
Provides end-user training and performs other related duties as assigned. Process IT trouble tickets in a timely and accurate manner. Serve as the first point of contact for customers seeking technical assistance over the phone or email.