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Exceptional Healthcare · Dallas, TX

IT Manager, EMR and Support

TypeFull time
PostedOct 21
✓You’ll need
Qualifications
✓5+ years in IT, including 3+ in information systems management.
✓2+ years directly supervising IT support staff.
✓Hands-on EMR or EHR administration experience.
✓Strong troubleshooting across hardware, software, and network.
✓Working knowledge of HIPAA security requirements.
✓A clear communicator who can train clinicians and hold vendors accountable.
✓Why this role
✓You'll help lead a system change that shapes how the whole organization works, build your own team, and report to a Director who wants a partner, not a ticket queue.
EMR migration or implementation experience strongly preferred.
Healthcare background a plus. preferred
Exceptional Healthcare
82open roles
3administration roles open in TX
All 82 Exceptional jobs
Want the next administration job in Texas by email?
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✓You’ll need
Qualifications
✓5+ years in IT, including 3+ in information systems management.
✓2+ years directly supervising IT support staff.
✓Hands-on EMR or EHR administration experience.
✓Strong troubleshooting across hardware, software, and network.
✓Working knowledge of HIPAA security requirements.
✓A clear communicator who can train clinicians and hold vendors accountable.
✓Why this role
✓You'll help lead a system change that shapes how the whole organization works, build your own team, and report to a Director who wants a partner, not a ticket queue.
EMR migration or implementation experience strongly preferred.
Healthcare background a plus. preferred
Exceptional Healthcare
82open roles
3administration roles open in TX
All 82 Exceptional jobs
Want the next administration job in Texas by email?
Weekly, free, unsubscribe with one click.

Full employer posting

Exceptional Healthcare is seeking an IT Manager (EMR and Support) Why Work With Us? We are a patient-focused healthcare provider committed to delivering the highest standards of care while fostering a positive and collaborative workplace culture. Our team takes pride in adhering to the Exceptional Promise by treating every patient and employee with courtesy, dignity, and respect.

Reports to: Director of IT Direct reports: 2 (IT Support Specialist, Information Systems) Location: Dallas, TX | Onsite, 5 days a week (may start at our North Fort Worth office until Dallas space is ready)

Our EMR runs the business, and we're moving to a new one. We need a hands-on IT Manager to own the system, help lead the transition, and run a small support team. This is a working manager role.

You'll lead people and fix things in the same day.

Own EMR administration: configuration, templates, user access, upgrades, and the vendor relationship. Help lead the EMR transition: data migration, workflow build, testing, training, and go-live. Partner with clinical and operations leaders to tighten workflows and drive adoption.

Run help desk operations, ticket flow, and service levels. Serve as the escalation point for issues the help desk can't solve, including an after-hours and weekend on-call rotation. Partner with the Director of IT on network, devices, cloud, and security.

Hire, train, and coach a two-person support team. Keep access controls and documentation HIPAA compliant. What you bring 5+ years in IT, including 3+ in information systems management. 2+ years directly supervising IT support staff.

Hands-on EMR or EHR administration experience. EMR migration or implementation experience strongly preferred. Strong troubleshooting across hardware, software, and network.

Working knowledge of HIPAA security requirements. A clear communicator who can train clinicians and hold vendors accountable. Healthcare background a plus.

Why this role You'll help lead a system change that shapes how the whole organization works, build your own team, and report to a Director who wants a partner, not a ticket queue.