Other support roles at Billings Clinic in MontanaOther Billings Clinic support roles, MT
All 25 Billings Clinic support jobs →All 25 →Patient Access Specialist - Registration (Full-time)
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Patient Access Specialist - Registration (Full-time)
Billings, MT · Full time
About the role
This role is responsible for providing support, implementation, and maintenance of existing infrastructure as well as assisting other team members in providing guidance, planning and execution of improvements and future strategy.
- Depending on education and experience, candidates may be considered for Levels I - III Network Engineer The incumbent in this position serves as part of a team that supports the communication infrastructure for the Billings Clinic health system. Responsibilities for this team include providing strategy, design, support, security, maintenance and optimization of the data and voice infrastructure in order to facilitate and enhance the delivery of health care services in Billings Clinic and its regional partners. This role is responsible for providing support, implementation, and maintenance of existing infrastructure as well as assisting other team members in providing guidance, planning and execution of improvements and future strategy. In addition to the technical knowledge/skills required to support the infrastructure, other responsibilities include creation and maintenance of documentation, complying with change control, and effective task management. Coordination, communication and interaction with other teams/departments, vendors and facilities in the health system is expected. This is a highly dynamic environment requiring members of this team to respond to the often-changing needs of the organization while maintaining a high level of uptime, service quality and redundancy. Essential Job Functions
- CORE VALUES: Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
- KEY
- Serves as the primary technology resource for the assessment and mapping of current and future state with gap identification/analysis, design, implementation, on-going development and maintenance of network infrastructure. Coordinates closely with Billings Clinic Leadership, staff members, Information Technology staff, key stakeholders including affiliates, managed and non-managed sites, and software vendors for the planning, analysis, design, implementation, evaluation and support of network infrastructure.
- STRATEGY: Acts as a liaison and expert resource for network infrastructure with the end-user community, clinicians and/or software/hardware vendor to identify problems and concerns regarding the overall performance and/or effectiveness of the technologies and workflows that impact users. Researches, analyzes and provides recommendations for corrective action to resolve problems with the internal functionality of the system and/or integration of information between systems. Collaborates with clients and technical resources and/or software/hardware vendor with recommendations for system enhancements, detailed information regarding technical or functionality problems and assists with implementation of recommended fixes.
- PATIENT SAFETY and QUALITY: Monitors the environment, technology and infrastructure to support optimal patient care and prevention of adverse events.
- POLICY and PROCEDURE / REGULATORY: Ensures network infrastructure and corresponding policies and procedures, related to Health IT, follow appropriate Practice Acts, other applicable regulations and standards.
- OTHER DUTIES: Performs additional duties as defined for specific IT Network Engineer Role. See table below. Performs other duties as assigned or needed to meet the needs of the department/organization.