KCN Practice Specialist

• The function and work of the Kootenai Care Network (KCN) focuses on population health tools and methodologies that support a network of independent providers and allows them to partner in Value Based Contracts (VBC’s). Each practice has unique needs, staffing, provider and electronic health records. KCN utilizes, audit, research, and reviews quality components of those Value Based Performance contracts. The KCN Practice Specialist coordinates with Kootenai Care Network (KCN) providers through in-person and virtual interactions aiming to improve the efficiency and effectiveness of efforts that serve the needs of KCN patients and the requirements of the network and payors. The KCN Practice Specialist supports members by providing resources and best practices to reduce the burdens of population health management and help solve the operational challenges of the practices with regard to the care of KCN patients. Responsibilities
• Provides support to assigned Kootenai Care Network clinics/practices performs complex administrative duties including composing correspondence and coordinating resources across multiple departments
• Optimize and train Kootenai Care Network clinic/practice employees and providers on clinical and non-clinical workflows in collaboration and at the direction of leadership
• Build and maintain content and settings in the EHR related to Clinical Content, Revenue Cycle, Ambulatory, Contracting, and other modules, ensuring they align with industry best practices and organizational needs
• In conjunction with team supervisor, develop and maintain KCN support project schedule to ensure that all clinic needs are addressed
• Provide KCN membership clinics with best practice training for operational success
• Assist clinic leadership to help monitor compliance to legal guidelines, internal policies, and quality standards
• Become a SME on KCN best practices and guide individual network clinics on operational procedures and policies for optimal success to new ways of completing tasks
• Play a key role in advising the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations
• Devise strategies and plans for network member clinic locations according to KCN standards for excellent patient customer service and practice growth
• Demonstrate a solution-oriented mindset and ability to execute within KCN operational standards in any situation
• Follows up with low-risk patients after hospitalization, ER visits, or appointments with primary care and specialists/providers to enhance patient connections to services
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned
• Other duties and responsibilities as assigned Requirements and

• Minimum 2 years’ experience working in a hospital, medical office, or health insurance setting required
• 1 year of project management and/or direct training experience preferred
• Applicable credentialing/licensing in one of the following required:
• CMA certification by AAMA, NHA or NCCT
• Pharmacy Technician license with the Idaho Board of Pharmacy and CPht
• Third party government program or commercial insurance familiarity, specifically registration and insurance verification preferred
• Proficiency using electronic medical terminology, confidentiality, HIPAA, and electronic health record systems preferred
• Must be able to represent Kootenai Care Network in a positive and collaborative manner externally to relevant community partners and other key stakeholders
• Ability to work independently and manage multiple tasks and projects with sharp attention to detail; a self-motivated and results-driven professional
• Strong communication skills & a team player
• Willingness to be flexible, adjust with evolving priorities, multi-task and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism Working Conditions
• Must be able to lift and move up to 10 lbs
• Must be able to maintain a sitting position
• Typical equipment used in a clinical and office job
• Repetitive movements
• Remote eligible Continue your career with Kootenai Health! At Kootenai Health, you can continue learning, growing, and advancing. With 397 beds licensed on the main campus, two critical access hospitals, and more than 50 clinics, we offer an almost endless array of meaningful opportunities. Our Internal Recruiters are dedicated to providing personalized service to our team members. They are available to answer internal mobility questions and assist you in navigating options to transition and expand your career and skills. If you’re interested in learning more about other roles, inquiring about the internal hiring process, or better understanding career pathways opportunities, please contact the Internal Recruitment team. We look forward to assisting you in finding a position that meets your lifestyle, goals, talents, and current and future skills. What to Expect after you transfer: If you change your title or department, you will receive a new badge. Badges are printed and available in Security on the Wednesday of the week following your transfer. Your benefits may change if your position status (FT, PT, or PRN) has been updated. Please talk with your Recruiter if you have any questions about your status and benefits. Those with a primary position as a PRN will receive per diem pay. Per Diem rates are tiered depending on number of years of employment. If you are moving into a new role, HR will provide you with a new job description to review and sign. HR will also request documentation for any new requirements for your position, including experience, education, licensure, certification, etc. If EPIC training is required for your role and you have not completed the required module for your position, please complete an EPIC Fast Track Attestation at https://kh.org/epicfasttrack If an advanced background check with Health and Welfare is required for your role and you have not completed one previously, you will need to complete the process before your transfer date. Kootenai Health provides exceptional support for extraordinary careers. We value investing in our employees and look forward to supporting you to find a position that best meets your needs, passions, and goals! Apply today! Please contact Internal Recruitment at internalrecruitment@kh.org . You can also contact the HR Front Desk at 208-625-4620 or email careers@kh.org with any questions. Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

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