Sentara Health is seeking a customer-focused and relationship-driven Laboratory Client Representative to support the growth of our laboratory services across Northern Virginia. This role serves as a key liaison between healthcare providers, business partners, and laboratory services, ensuring exceptional customer experiences and fostering long-term client relationships. *This is a remote VA only position to service the Northern Virginia Area of the state.
Overview: The Account Representative conducts outreach and follow-up activities with healthcare providers, medical practices, businesses, and other potential clients to promote Sentara's laboratory services. This individual proactively identifies opportunities, resolves client concerns, supports business growth initiatives, and helps develop strategies that enhance client satisfaction and service utilization.
Bachelors degree in Business Marketing, Sales & Marketing, or Medical Technology (required)
3 years Healthcare Sales or 4 years Marketing (required) Laboratory sales experience (preferred) Key
Develop and maintain strong relationships with physician practices, healthcare organizations, and laboratory clients. Conduct follow-up calls and outreach efforts to promote laboratory testing services and identify new business opportunities. Respond to client inquiries, concerns, and service issues while ensuring timely resolution.
Collaborate with internal laboratory, operations, and customer service teams to deliver exceptional client support. Assist in the development and execution of marketing and client engagement strategies for laboratory services. Monitor client needs and identify opportunities to improve service delivery and customer satisfaction.
Maintain accurate account and client records within designated systems. Serve as a trusted resource for clients regarding laboratory services, processes, and support needs. What You'll Bring: Exceptional customer service skills and a passion for helping clients succeed.
Ability to build credibility and trust with healthcare professionals. Strong attention to detail and follow-through. A collaborative mindset and ability to work effectively in a remote environment.
Professional communication and presentation skills. Why Sentara At Sentara, you'll be part of a mission-driven organization committed to improving health every day. Join a collaborative team that values innovation, service excellence, and meaningful partnerships with the communities we serve. keywords: laboratory sales, client services, outreach We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits.
The base pay range for full-time employment is $76,793.60 - $117,603.20 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.
Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.
- Caring For Your Family and Your Career
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare®, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.