Lead, Food Service Associate

/Overall Objectives This position will assist food service leadership and contribute direct oversight and operational excellence to patients, retail customers, and guests. Essential Job Functions Patient Services Assists with preparing, serving, and delivering food to patients according to production sheets and standardized recipes in a manner which meets HACCP guidelines. Ensures all quality processes are followed, including temperature standards and portioning guidelines.

Takes and records food and equipment temperatures. Communicates menus and serving requirements to staff daily. Ensures POD areas are stocked at the end of meal service.

Performs patient satisfaction rounding and reports and addresses any concerns promptly. Retail Services Provides leadership and guidance to the retail operation. Proactively addresses any concerns to leadership.

Monitors temperature, quality, presentation and inventory of prepared foods. Assists with signage, labels, promotions, and nutritional content to customers. Effectively performs POS functions; pulls reports as needed.

Can troubleshoot any POS issues and call external support as needed. Performs excellent customer service to customers. Catering and Special Functions Prepares and delivers special function catering.

Effectively performs CMS functions for starting and completion of catering. Safety/Sanitation Performs food service duties in a manner which meets the established Department of Health standards for sanitation and safety. Ensures hygiene practices are followed to include handwashing, gloves usage, and hair restraints.

Reports malfunctioning equipment to maintenance and/or Manager. Oversees and performs routine cleaning assignments of department. Oversees sanitation procedures for department including dishwashing, pot washing, and individual prepping and cooking areas.

Has a working knowledge of all equipment utilized in the kitchen setting. Knows how to handle situations when equipment is not working correctly/safely. Reports any equipment malfunctions or unsafe work condition promptly to supervisor; completes a work order or calls for outside service.

Oversees disposal of garbage correctly and safely. Operations Oversight and Communication Orients and oversees training of new employees; assists with maintaining files and training documents. Monitors employee work performance and ensures competency.

Assists with performance appraisals and hiring decisions for new hires. Allocates and delegates work to make efficient use of all resources; assists with covering open shifts. Assists with the daily work schedule and denotes any variances for the timekeeper and payroll.

Assists in developing clear work objectives and standards to prioritize and focus staff efforts. Provides a positive working environment and leads employees by example. Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities] Required Qualifications/Experience High School Diploma or GED, or Higher Level of Education. Six (6) to twelve (12) months related training/experience in the areas related to Food Safety and Customer Service. Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.

Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Basic Math and Keyboard Proficiency Independent thinking and decision-making ability Ability to multi-task and prioritize assignments Basic working knowledge of computers and office equipment Flexible, team player, customer service skills

/Experience Associate or bachelor’s degree in food safety, Customer Service and Mentoring/Coaching in the food industry preferred. Experience in Healthcare setting. License, Certification & Clearances ServSafe Certified within six (6) months of hire required.

Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal Position Type/Expected Hours of Work Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between System locations. Equal Employment Opportunity Independence Health and its affiliated companies are Equal Opportunity Employers.

It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Work Environment Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity. Marginal – Minimal Necessity. Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift. Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat x x Extreme Cold x x Heights x Confined Spaces x Extreme Noise(>85dB) x Mechanical Hazards x x Use of Vibrating Tools x x Operates Vehicle x Operates Heavy Equipment x Use of Lifting/Transfer Devices x x Rotates All Shifts x x 8 Hours Shifts x x 10-12 Hours Shifts x On-Call x Overtime(+8/hrs/shift; 40/hr/wk) x x Travel Between Sites x Direct Patient Care x Respirator Protective Equipment x x Eye Protection x x Head Protection (hard hat) x Hearing Protection x Hand Protection x x Feet, Toe Protection x Body Protection x x Latex Exposure x x Solvent Exposure x Paint (direct use) Exposure x Dust (sanding) Exposure x Ethylene Oxide Exposure x Cytotoxic (Chemo) Exposure x Blood/Body Fluid Exposure x Chemicals (direct use) Exposure x x Mist Exposure x Wax Stripper (direct use) x Non-Ionizing Radiation Exposure x Ionizing Radiation Exposure x Laser Exposure x Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity. Marginal – Minimal Necessity. Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift. Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) x x Sitting x x Walking x x Climbing Stairs x x Climbing Ladders x Standing x x Kneeling x x Squatting (Crouching) x x Twisting/Turning x x Keyboard/Computer Operation x x Gross Grasp x x Fine Finger Manipulation x x Hand/Arm Coordination x x Pushing/Pulling(lbs. of force) x x Carry x 15# 15# Transfer/Push/Pull Patients 10# 30# Seeing Near w/Acuity x Feeling (Sensation) x x Color Vision x x Hearing Clearly x Pulling/Pushing Objects Overhead x x Reaching Above Shoulder Level x x Reaching Forward x x Lifting Floor to Knuckle x x Lifting Seat Pan to Knuckle ### 30# Lifting Knuckle to Shoulder ### 10# 30# Lifting Shoulder to Overhead ### 10# 30# When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required