Lead Medical Assistant / Nursing Administration Support

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary This position provides high-level administrative and operational support to the nursing staff and healthcare team, helping to ensure efficient daily operations, effective communication, and a positive patient experience. The role works closely with nurses, physicians, nurse practitioners, and other clinical staff to coordinate patient-related activities, manage administrative responsibilities, and support the overall workflow of the department.

While the primary focus of this position is administrative support for the nursing team, the role also provides clinical and patient-care assistance as needed and within the employee’s scope of training and competency. Candidates with phlebotomy experience and demonstrated competency in blood collection are strongly preferred. The position requires strong organizational, communication, customer service, and problem-solving skills, as well as the ability to prioritize multiple responsibilities in a fast-paced clinical environment.

Does this position require Patient Care? Yes – clinical and patient-care responsibilities are performed as needed and under the direction of appropriate healthcare providers.

• Provide high-level administrative and operational support to nursing staff, helping coordinate daily activities, patient needs, communications, and departmental workflow.
• Assist nursing staff with administrative tasks, including scheduling, patient communications, documentation, coordination with other departments, and follow-up activities.
• Serve as a resource to junior Medical Assistants by assisting with day-to-day questions, workflow responsibilities, and onboarding activities as appropriate.
• Act as a liaison between nursing staff, providers, patients, and other departments to facilitate timely communication, coordination, and resolution of patient-related concerns.
• Perform general office and administrative duties, including answering phones, managing correspondence, completing forms, coordinating appointments, processing information, and maintaining accurate records.
• Support patient flow and assist with rooming patients as needed, including preparing examination rooms and equipment for healthcare providers.
• When clinical support is needed, obtain and document patient information, including vital signs, height, weight, and other appropriate clinical information in the medical record.
• Provide patient education and reinforce provider instructions regarding treatments, medications, diets, procedures, and follow-up care, within the scope of the position and under appropriate clinical direction.
• Perform phlebotomy and collect blood, tissue, or other laboratory specimens when trained and competent to do so; properly identify, label, document, log, and prepare specimens for laboratory testing. Previous phlebotomy experience is strongly preferred.
• Maintain appropriate inventory of immunizations and monitor expiration dates.
• Administer immunizations, as applicable, when appropriately certified or when the employee meets established experience requirements and is working under the supervision of a qualified provider.
• Support departmental quality and safety initiatives, including adherence to patient identification requirements, hand hygiene, infection prevention practices, and other established clinical standards.
• Maintain a professional, patient-centered approach when interacting with patients and families, responding to questions and concerns and escalating clinical concerns to the appropriate nursing or provider staff.
• Perform other administrative and clinical support duties as assigned based on departmental needs, training, and competency.

• Previous experience providing administrative support in a healthcare or clinical environment.
• Prior phlebotomy experience and demonstrated competency in blood collection strongly preferred.
• Experience working with nurses, physicians, nurse practitioners, or other healthcare providers.
• Medical Assistant experience or relevant clinical training preferred.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a busy healthcare setting.
• Excellent verbal and written communication and customer service skills.
• Ability to work independently while collaborating effectively with nursing and clinical teams.
• Familiarity with electronic medical records and healthcare scheduling systems preferred.
• Knowledge of patient privacy, safety, infection prevention, and healthcare quality standards. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Assistant - Various Issuers required Basic Life Support [BLS Certification] - Various Issuers preferred Experience Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required Knowledge, Skills and Abilities - Strong leadership and team management skills. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens. - Excellent interpersonal and communication skills, both written and verbal. - Attention to detail and strong organizational abilities. - Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment. - Knowledge of HIPAA and other privacy and security regulations. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 60 Fenwood Road Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day

• $24.25 - $27.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)
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• 7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People
• Focused, half Performance
• Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.