Position: Lead Patient Care CRD-Infusion Department: MVH Infusion Admin
8AM-5:30PM/ 40 hours per week/ 80 hours per pay period/ Monday-Friday Facility: Miami Valley South The Lead Infusion Center Patient Care Coordinator is responsible for coordination and supervision of scheduling and registrations occurring in the Infusion Centers. The lead Infusion Center Patient Care Coordinator is responsible for scheduling accurate and timely appointments and modeling Premier Health’s core values by providing excellent, quality customer experiences for Infusion Center patients, families and partners.
This position requires a detailed knowledge base in scheduling, registration, the Infusion Center department and billing practices, as well as an understanding of how these areas impact the workflow throughout the departments and organization. The Lead Infusion Center Patient Care Coordinator is responsible for monitoring and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed, monitoring in basket pools, clearing issues in various registration and billing work queues.
The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. Involvement in departmental and interdepartmental process improvement teams will be expected Education Minimum Level of Education Required: High School completion/GED Additional
Preferred educational
Associate Degree preferred Experience Minimum Level of Experience Required: 1-3 years of job-related experience 1 - 3 years of job-related experience Prior job title or occupational
Required: One year of scheduling experience, strong clinical knowledge Knowledge/Skills Excellent interpersonal and communication skills. Strong organizational and problem-solving abilities. Ability to multi-task and manage multiple projects.
Ability to work independently and as part of a team. Must be able to handle complex questions on the fly. Demonstrated proficiency in Microsoft Office products including Word and Outlook.
Must demonstrate exceptional skills in customer relations, quality thinking, productivity, teamwork, phone etiquette, and knowledge of general hospital services. Must demonstrate ability to effectively determine priorities and plan staff workday without routine and constant supervision. Must be able to multitask between heavy phone volume, multiple computer programs, and frequent interruptions.
Ability to work under pressure while interacting in a helpful and courteous manner. Associate degree preferred N/A