Scripps Memorial Hospital La Jolla has served the greater San Diego community since 1924. For more than a century, we continue to provide distinguished care, including several nationally ranked specialty programs. Scripps La Jolla was the first in San Diego to be designated a Magnet Hospital by the American Nursing Association.
Scripps La Jolla shares a campus with the Barbey Family Emergency and Trauma Center, a Level I Trauma Center, and the renowned Prebys Cardiovascular Institute. We’re also home to notable specialty programs, including cancer care, heart surgery, orthopedic surgery, labor and delivery services (including a Level III neonatal intensive care unit) and a nationally designated Comprehensive Stroke Center. This is a Full-Time position (80 hours per pay period) with a Monday - Friday 9AM - 5:30PM schedule, located at our Scripps Memorial Hospital in La Jolla.
You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Scripps Health? At Scripps Health, your ambition is empowered and your abilities are appreciated: Nearly a quarter of our employees have been with Scripps Health for over 10 years. Scripps is a Great Place to Work Certified company for 2026.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications. Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care. We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. Join a caring team supporting Scripps Memorial Hospital La Jolla as a Lead, Patient Service in the Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following: Assisting with daily department operations including training, technical support, mentoring and performance management of staff.
Performing quality audits and works towards assurance of consistency and standardization of procedures. Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff. Assisting in urgent situations requiring immediate decision making.
Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care. Providing department orientation and training. Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement.
Assisting in new employee hiring and timekeeping editing. Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate. Leading performance improvement projects and maintaining department productivity reports.
Acting as the department manager/supervisor in their absence. Engaging in patient Check-in, Check-out, scheduling, and billing coordination. Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.
Providing appropriate resolution to patient service recovery. Required
One year of Customer/Patient Service experience in a healthcare setting. Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies. Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines
Two years of Customer/Patient Service experience in a healthcare setting. Previous training experience and leadership skills. Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work. You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Position
$28.05-$37.65/hour