Loan Servicing Specialist- Temporary

• Full time FlexStaff is hiring a temporary Consumer Loan Servicing Specialist for our client, a leading federal credit union, located in Baltimore, Maryland. This role is 100% on-site in the office. They are seeking candidates with loan and/or lease experience, as well as customer service/call center experience. Key Details: This is a temporary assignment projected to last approximately 3 months. Location: 100% onsite M-F in their Baltimore, Maryland office Hours: 8am
• 5pm or 9a
• 6pm Ray range: $23
• 25/hour

Manage high call volume. Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up. Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.

Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations. Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.

Minimum of 3 years customer service experience in consumer loan or lease environment. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).