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The Lobby Services Associate performs a full range of customer service duties to ensure that visitors are greeted and provided all information vital for efficient patient and visitor experience. Job Duties and
Provide information, wayfinding tools and literature to visitors. Answer and direct phone calls and route inquiries to other departments in the organization or supervisor as appropriate. May collaborate with other departments and/or resources to ensure a positive visitor experience.
Greet and work with all visitors as they arrive or exit. Acquires vital information to provide appropriate informative assistance back to all visitors, including securing transportation. Ensure that visitors and/or patients reach their destination by providing directions, instructions and/or directly escorting them safely across the campus.
Maintain lobby and/or office area by ensuring all informative literature is available and that area is kept clean and professional. Conducts screening protocols in alignment with CDC and CDPH guidelines. Processes visitors according to current visitation guidelines utilizing visitor management software program.
Conducts patient lookups utilizing CS Link. Provides patient escorts for procedure patients. May help triage patients according to organizational guidelines.
High School Diploma/GED - required
One (1) year of customer service and/or front desk experience required. Three (3) years of experience preferred.