LPG Division Director Practice Operations

Responsible to support and collaborate with the LPG System Director of Practice Operations in the overall leadership for their division. Key Responsibilities include: overall functioning of practices including management of ambulatory office managers, with emphasis on business and clinical operations, finance and revenue cycle, human resources, governance and organizational dynamics, planning and marketing, information systems, and risk management.

Manages the patient experience at assigned departments within a division and work closely with the division dyad partners (System Medical Director and System Director Practice Operations) to resolve issues within the division. Partners with practice providers and ambulatory office managers and directors to optimize the delivery of patient care. Supports the creation of operational plans, budgets and tactics for practices in the assigned division.

As part of the senior Lee Physician Group (LPG) leadership team, implements strategies for successful operations and growth. Performs all duties in a manner which promotes team concept and reflects the mission and values of Lee Health. Requirements

Bachelor’s in healthcare, business administration or related field required or commensurate education and experience. MHA/MBA preferred.

Minimum of eight years of progressive practice management experience within a health care system required. Knowledge of ambulatory care delivery systems and clinic operations. Certification: Certification as a Medical Practice Executive (CMPE) preferred.

License: N/A Other: Knowledge of ambulatory care; background in clinic procedures including schedule management, registration, use of electronic medical record, patient flow, billing and referrals and authorizations. Computer proficiency including knowledge of Microsoft Office software and in-depth knowledge of electronic medical record and billing software applications. Excellent written and oral communication skills necessary.

Must have superb interpersonal skills and be able to handle difficult conversations effectively. Demonstrate ability to listen well and gain consensus. Experience in planning and execution.

Knowledge of change management. Must have excellent critical thinking and problem-solving skills. Able to express opinions openly and honestly and provide feedback in a timely and productive manner.

Ability to examine and re-engineer operations and procedures. Strong budget, financial and statistical analysis skills and ability to interpret information to staff and providers. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations.

Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization. US:FL:Fort Myers