Position Details Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Provisional Level 1 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population.
Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits. As needed. Based on availability and the needs of the department.
Work Hours per Biweekly Pay Period: 8.00
Flexible Hours and/or Flexible Schedule Location: 130 Pablo St Lakeland, FL
Collaborate with a self-directed work team committed to a common purpose and goals. Perform phlebotomy and laboratory support duties for the laboratory. Functions also include performing ordering of laboratory procedures, specimen processing, packaging specimens for reference lab testing, tracking specimens and basic laboratory maintenance and inventory/supply monitoring.
Contribute to the positive outcomes and meeting the expectations of the organization by exhibiting professional competent behavior. Share responsibility of all aspects of patient and team (non- licensed) functions.
Standard Work: Phlebotomist PRN Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives. Assist in greeting patients /family members while directing same to correct area. Answers, screens, and refers telephone calls with minimal interruption of work-flow.
Reports verbal results with appropriate documentation and use of the read back technique Evaluates patient needs and selects appropriate phlebotomy supplies to collect adequate specimens Follows all established specimen collection and phlebotomy procedures and techniques within expected time frames. Performs EKG procedures. Reviews all patient identification elements for specimens, requisitions, aliquot labels, media labels and other secondary barcode labels to ensure that patient identification and sample integrity is maintained throughout the testing process.
Inspect all specimens upon arrival in the laboratory against established volume and quality criteria so that specimen quality is maintained. Question technical staff for clarification and guidance for small quantity specimens with multiple orders. Performs test order entry, add-on orders with use of appropriate order codes for requested testing.
Orders are placed on the correct account/billing number for the correct patient. Captures and inputs all collection data, priority codes, phlebotomy codes, order comments and specimen information that is needed by the technical staff Manages the preparation of samples for testing by labeling, centrifuging, aliquoting and prioritizing samples so that high priority specimens are tested within expected turnaround times.
Communicate with technical staff regarding need for rapid testing and other high priority testing. Prepares and distributes all categories of reports so that patient medical records can be maintained and reports are charted within expected turnaround times. Supports faxed results for internal and external requests.
Reviews all existing orders for the patient medical record number when a recollect is indicated and contacts the patient care area with specific instructions on what specimens need to be recollected and resubmitted, avoiding multiple venipunctures for the patient. This includes contacting the blood bank to determine if a specimen was submitted from the same collection date/time that may need to be recollected. Cancels/Credits orders appropriately in the LIS including cancel comments or reasons for recollection along with documentation of contacting the caregiver for recollection.
Researches availability and specimen collection needs for esoteric and/or reference laboratory testing Files completed specimens and requisitions appropriately in order for add-ons and order inquiries to be handled in a timely manner Maintains logs of specimens for send out testing to track when specimens are sent and prepares packing lists of specimens that are transported to main laboratory. (LRCC ONLY) Assists with instrument maintenance and function checks for equipment used for specimen processing and for safety function checks for showers, eyewash stations and other engineering controls.
Assists with assessment of laboratory supplies and inventory and assists with ordering when indicated. Maintains laboratory records and documentation as required by Laboratory procedures and /or hospital record retention policies Maintains patient comfort, confidentiality, and privacy; adheres to HIPAA standards Follows established safety, biohazard procedures and standard precautions at all times. Follow laboratory protocols in disposing of biohazardous waste.
Support professional development by assisting with training and/or competency assessment for coworkers, new employees and students. Competencies & Skills Essential: Interpersonal skills must demonstrate positive interactions with patients, physicians, caregiver staff, outside office, coworkers, etc., to promote a high level of customer service. Computer/keyboarding skills appropriate to position for data entry and order entry.
Written and verbal/telephone communication skills. Works independently with minimal supervision. Support teamwork.
Knowledge of phlebotomy and specimen collection procedures. Qualifications & Experience Essential: High School or Equivalent Other information: Certifications Preferred: Phlebotomy Certification Experience Essential: On the job training provided. Interpersonal skills must demonstrate positive interactions with patients, physicians, caregiver staff, outside office, coworkers, etc., to promote a high level of customer service.
Computer/keyboarding skills appropriate to position for data entry and order entry. Written and verbal/telephone communication skills. Works independently with minimal supervision.
Supports teamwork. Demonstrates organizational and documentation skills Demonstrates time management skills to support additional responsibilities in balance with patient care. Experience Preferred: Medical terminology and understanding of laboratory procedures and specimen requirements.
Three to six months experience in phlebotomy, specimen processing or client support in lab or clinic.