As a key leader within the Customer Analytics team, the Manager of Advanced Analytics II serves as the product owner for enterprise product analytics capabilities, defining how customer experiences are measured, understood, and improved across the healthcare system. This role is responsible for establishing the vision, strategy, and roadmap for product analytics while ensuring alignment with organizational priorities, customer experience goals, and business outcomes.
The Manager leads a team of analytics and data product professionals responsible for developing scalable analytics solutions and data products that enable actionable insights. Working closely with product, design, engineering, operational, and executive stakeholders, this leader defines success metrics, measurement strategies, and customer journey insights that drive engagement, satisfaction, retention, and service utilization.
In addition to overseeing analytics product development, this role manages analytics operations, reporting services, governance standards, and project portfolios. The Manager ensures consistency in metric definitions, data quality, and reporting practices while driving self-service analytics adoption across the organization. Success in this role requires strong product thinking, strategic leadership, exceptional communication skills, and the ability to influence across teams to connect analytics investments to meaningful customer and business outcomes.
of the Role Own the vision, strategy, and roadmap for product analytics capabilities, ensuring alignment with customer experience objectives and organizational priorities. Lead, coach, and develop a team of analytics professionals and data product developers responsible for delivering analytics solutions and data products. Partner with product, design, engineering, clinical, operational, and business leaders to define success metrics, measurement frameworks, and analytics strategies for customer-facing products and services.
Identify, analyze, and prioritize critical moments within the customer journey that influence engagement, retention, satisfaction, and service utilization. Translate business and product needs into clear requirements and actionable analytics solutions that support strategic decision-making. Ensure consistency of metric definitions, reporting standards, and data quality across analytics products and platforms.
Drive adoption of analytics products by enabling stakeholders to self-serve insights and make data-driven decisions with confidence. Communicate analytics insights, recommendations, and strategic opportunities to senior leadership, helping shape product direction and organizational priorities. Serve as a trusted advisor to analytics leadership, business stakeholders, and executive teams by providing practical, data-driven recommendations and thought leadership.
Accountable for ensuring staff appropriately define, document, develop, test, and deliver analytics solutions in a timely and effective manner. Proactively identify risks, issues, and opportunities for improvement and lead remediation efforts. Create and manage domain portfolios in partnership with analytics leadership and service line owners, ensuring alignment with organizational priorities and standards.
Lead the prioritization and management of analytics initiatives using Agile methodologies, maintaining visibility into project progress, dependencies, and outcomes. Develop and execute large-scale or enterprise-wide project plans, ensuring successful delivery within scope, budget, and timeline expectations. Drive process improvements, automation initiatives, and self-service analytics capabilities to increase efficiency and user adoption.
Partner with business, technology, and healthcare teams to define analytics requirements and integrate them into operational planning and performance measurement activities. Support strategic planning, goal setting, and financial planning efforts for the analytics domain. Manage vendor relationships, product lifecycles, upgrades, and issue resolution while continuously identifying opportunities to enhance analytics capabilities.
Provide regular updates to leadership regarding portfolio health, project status, strategic initiatives, and roadmap execution. Produce high-quality work in a fast-paced environment while effectively managing priorities, deadlines, and stakeholder expectations. Apply and continuously expand expertise in healthcare analytics, data governance, analytics product management, project management, and customer experience measurement.
Perform other duties as assigned. Key Success Factors Experience leading analytics, data product, customer analytics, or business intelligence teams within a healthcare environment. Strong product management mindset with experience developing analytics roadmaps, measurement frameworks, and customer-focused data products.
Demonstrated ability to influence and collaborate with cross-functional teams, including product, engineering, operations, and executive leadership. Experience presenting complex analytics concepts and recommendations to all levels of management, including senior executives. Exceptional communication, strategic thinking, problem-solving, and decision-making skills.
Proven leadership experience managing and developing high-performing teams. Strong project and portfolio management experience. Proficiency with Agile methodologies and product delivery practices.
Experience driving self-service analytics, automation, and analytics product adoption. Knowledge of data governance, reporting standards, metric development, and analytics best practices. Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, Visio, SharePoint, Project, Word, and Outlook.
Ability to thrive in a dynamic, fast-paced, and evolving environment while managing ambiguity and competing priorities. Excellent verbal, written, and presentation skills.
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience.
Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level.
Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 7 Years of Experience
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