Manager AI and Process Excellence - Downtown Headquarters

The Manager, AI and Process Excellence will lead ProMedica’s efforts to improve how work gets done across the organization. Leading the AI & Process Excellence (APEX) team and Project Foundry, you’ll help simplify processes, advance the use of automation and AI and deliver solutions that make work more efficient and effective. You will partner with leaders across ProMedica to identify opportunities, prioritize initiatives and guide projects from concept through implementation.

In this collaborative player-coach role, you will lead process discovery, agile delivery, change management and continuous improvement efforts to deliver measurable business value. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS Bachelor's Degree in Business Administration, Operations Management, Industrial Engineering, Healthcare Administration, Organizational Development, Information Systems, or related field. Must demonstrate strength in process discovery and mapping, facilitation, change management, agile or iterative delivery, portfolio and project management, stakeholder influence, executive communication, and people leadership.

Able to turn ambiguous operational challenges into structured improvement plans, business requirements, and measurable outcomes. Working knowledge of automation, AI, process mining, data, and low-code concepts sufficient to partner effectively with IT; hands-on software development expertise is not required. 7 years of progressive experience in process improvement, operational excellence, business transformation, change management, consulting, or related work. 2 years leading people, teams, or complex cross-functional programs.

Demonstrated success leading initiatives from discovery through implementation, adoption, and value realization in a complex organization. Experience managing multiple priorities and presenting recommendations and results to senior leaders. PREFERRED REQUIREMENTS Master’s Degree (MBA, MHA, or MS) in a relevant field.

Experience leading agile sprints or serving as a Scrum Master or Product Owner. Formal change management experience using Prosci, ADKAR, CCMP, or a comparable approach. Experience with process or task mining and Lean or Six Sigma methods.

Familiarity with Microsoft Power Platform, Infor CloudSuite or a comparable ERP, and AI- or automation-enabled process improvement from the business side. Healthcare, health system, or other complex regulated-enterprise experience. Direct people management experience and experience leading enterprise-wide initiatives across multiple functions.

One or more relevant certifications, such as Lean Six Sigma Green Belt or higher, Prosci or CCMP, PMP, Scrum Master, Product Owner, or a comparable credential. ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines.

ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health.

For more information about ProMedica, please visit promedica.org/aboutus .

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.

In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace