Manager Breast Care Center

Provides clinical leadership and administrative oversight to all staff for all Breast Care Centers within Cape Cod Healthcare Develops standardized processes based on evidence and promotes a culture of safety within the center. Ensures processes are in place and followed to seamlessly care for patients with the breast surgeons. Coordinates patient care with external departments including but not necessarily limited to: PCP, Hospital Consult, Urgent or Routine ER/Medical Oncology/Radiation Oncology Consult, and Surgical Department.

Promotes an environment that facilitates professional growth and role competence. Develops, standardizes, reviews, and updates protocols and procedures with physician leadership. Provides expertise, direction and is responsible for the development of goals and objectives for educational programs.

Embraces the concept of change and lead staff through the change process as evidenced by adoption of new behaviors or processes and improved outcome measures. Applies theoretical and experiential knowledge of clinical practices to determine project and program strategies related to staff competency, new programs, new technologies, research, and evidence-based practice. Collaborates with Executive Director of Radiology to assist with creation of corrective action plans and workplace investigations of clinical support staff.

Identifies learning needs and develops and works with Educators and Managers to implement programs for patient education. Keeps current on issues, clinical practice, and new trends related to environment of care. Responsible to develop and maintain policies and protocols for Cape Cod Healthcare Breast Centers in PolicyStat Aligns clinical processes within radiology and breast imaging based on best practice.

Develops, implements, and evaluates programs to enrich recruitment, retention, and continuous education to clinical staff. Maintains a cooperative relationship among team by communicating information; responding to requests; building rapport; participating in team problem-solving methods. Lead efforts to improve performance measurement and improvement in all practices.

Assist other outpatient areas in defining and improving both customer service and quality of care. Analyzes, integrates and uses quantitative data to make informed decisions about quality improvement and collaborates with leadership team and other department managers on problem solving. Assesses urgency of clinical situations for the purposes of determining appropriate prioritization and needed actions to assure patient safety.

Supports the development, implementation, and sustainability of standard clinical workflows for support staff & clinicians. Maintain knowledge of NAPBC, ACR, and MQSA compliant requirements. Maintain compliance with all Joint Commission, state and federal regulations.

Interview, hire, counsel and terminate employees when necessary, by established policies and procedures Perform other work-related duties as assigned. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

Bachelor's Degree in healthcare management or equivalent combination of education and experience (ARRT) - Certification by the American Registry of Radiologic Technologists 5-7 years’ experience in Women’s Imaging (Preferred) - Master’s degree Strong Analytical/financial skills Demonstrated ability to organize, direct and lead teams Ability to organize and manage multiple projects simultaneously Strong oral and written communication skills Excellent customer service skills and track record Knowledge of ACR, state and MQSA regulations