Find your calling at Mercy! Serves as the primary liaison between Healthcare Technology Management, service providers and the customer in order to capture agreed-upon business objectives and processed, communicating these processed and their implications to technical and non-technical contributors to ensure the equipment accurately meets the caregivers needs. All positions in this job family participate, to some degree, in the following activities: - Facilitate process to gather/establish high level business requirements for clinical devices. -Lead quarterly business reviews for the applicable service providers. -Direct day-to-day service escalations from all third-party service providers -Lead the HTM team on all acquisitions for Mercy- to include coordinating internal Mercy stakeholders for necessary changes. -Responsible for reviewing monthly billing reports per contractual obligations for applicable service providers as well as responsible for disputing charges. - Lead and facilitate business partners and service providers conversations regarding priorities, hardware/software selection, vendor selection - Assist with development of annual and 5 year capital equipment budgets with community leaders - Identify and document business strategies, objectives and drivers for community leaders pertaining to medical equipment - Lead cost savings initiatives to obtain opportunities for savings on service contracts and equipment purchases in coordination with Supply Chain and the VMO. - Interfaces independently with all functional and business areas of Mercy to provide the customer a seamless interaction - Works closely with functional resource managers to ensure adequate support of hardware design, equipment (hardware/software) requisition, logistics and installation for moves, new construction and acquisition pertaining to medical equipment -Ensure and coordinate appropriate stakeholders to have informed and consistent service strategy on equipment, facilitate addendums to applicable contracts or execution of new contracts. -Review monthly/quarterly environment of care reports to ensure compliance with regulatory requirements, resolve any outliers or issues observed.
Position Details:
Bachelor's degree in related field, specialized training, or equivalent work experience AND 5 years of relevant technical or business work experience
Experience overseeing project teams and/or work processes **Preference for candidates with biomed and information technology experience** Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.
At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.