Full employer posting
The Human Resources Service Center (HRSC) is an important, centralized resource providing Tier 1 customer service support to our employees and leaders across the Kaleida Health enterprise related to the following Centers of Excellence (COE): Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, Data Management, HRIS and Learning and Performance. The HRSC will serve as the "front Door" to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs.
The Manager Human Resources Service Center will be responsible for operational growth and integration of our HRSC operations and service delivery across Kaleida Health and its affiliate entities across the enterprise. The Manager HRSC will ensure exceptional service delivery of Tier 0 and Tier 1 customer service within a complex organizational structure. This will require a balance of strategic thinking and management of day-to-day execution, including motivating a team, driving service improvement, and collaborating cross-functionally amongst all COEs across the Kaleida Health enterprise to identify opportunities and resolve issues that meet and exceed customer expectations.
Education And Credentials Bachelor's degree in human resources, business or related field required. Experience 5 years of experience In a customer service delivery/operations role required. 5 years plus years' experience in supervisory capacity required. Use of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required.
Customer service driven and results focused. Excellent written and oral communication skill as well as experience with interpersonal and conflict management skills required. Financial and analytical acuity – understand the numbers and produce data required.
Must be able to work a non-traditional schedule to accommodate multiple shifts. Example 7 am - 4 pm or 11 am - 7 pm as needed required. 3 years of experience in Human Resources related field preferred. Job Details Department : KH Human Resources Service Center Standard Hours Bi-Weekly : 75.00 Weekend/Holiday Requirement: No On Call Required : No With Rotation: No Scheduled Work Hours: 8 am - 4:30 pm Work Arrangement : Hybrid Union Code : N00 - Non Union KH Requisition ID# : 22946 Grade : EX215 Pay Frequency : Bi-Weekly Salary Range: $85,911.54 - $118,108.09 *Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person.
We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!