Manager, IS Technical Operations (Epic)

GENERAL SUMMARY The Manager, IS Technical Operations (Epic) is responsible for leading the technical implementation, optimization, and ongoing support of the Epic electronic health record (EHR) system across the healthcare organization. This role oversees the infrastructure, system architecture, interfaces, and technical teams that ensure the seamless functioning of all Epic-related applications. The position works closely with IT leadership, clinical departments, and external vendors to ensure the Epic system is aligned with the organization's operational and clinical needs, while adhering to industry standards and security protocols.

Reports to departmental leadership.

AND RESPONSIBILITIES Provide direction and oversight for the installation, configuration, and maintenance of Epic systems, including database management, servers, storage, and network infrastructure. Ensure the technical team follows best practices for system security, backup, and disaster recovery procedures. Manage the technical aspects of new Epic module implementations, upgrades, and ongoing system optimizations, ensuring minimal downtime and disruption to operations.

Collaborate with Epic analysts and application teams to design, configure, and integrate Epic applications with existing IT systems. Develop technical strategies for integrating Epic with third-party systems, including lab systems, radiology systems, and financial applications. Oversee the Epic system's technical architecture, ensuring optimal performance, scalability, and redundancy for high availability.

Updating technical and interface project plans, technical trackers, and other work plans Work closely with the Information Security team to manage system access, data protection, and the integrity of patient information stored within Epic systems. Collaborate with clinical and operational stakeholders to understand their technical needs and ensure Epic's performance supports clinical workflows and business processes.

Serve as the technical liaison between the organization and Epic representatives, vendors, and other external partners. Work closely with the project management team to ensure timely delivery of technical components during Epic implementation phases, including go-lives and system upgrades. Develop and execute technical project plans for Epic implementations, optimizations, and upgrades, coordinating with cross-functional teams and external consultants.

Coordinating production and non-production hardware and software support for your Epic infrastructure including servers, network, storage, backup, operating systems, virtualization platforms, and desktop devices Participate in long-term IT strategic planning, identifying opportunities for innovation and improvement in the use of Epic systems. Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity.

Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination processes for a team or department. Performs all other duties as assigned. LICENSES AND/OR CERTIFICATIONS Required Licenses and/or Certifications Epic Certification training should be attended at the first available class, and certification/accreditation in the applicable module(s) must be current or obtained within 30 calendar days of completing training as required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Required Education and Experience Bachelor’s degree in Information Technology, Computer Science, Health Information Systems, or a related field required, or relevant combination of education and experience. At least 7 years of progressive experience building and leading large technical operations projects, including installation and maintenance of infrastructure and architecture of organizational systems, required.

Preferred Education and Experience Master’s degree in Information Technology, Computer Science, or a related field preferred. Experience with the technical aspects of Epic installations, including database management, system architecture, and hardware configuration preferred. Familiarity with healthcare regulations, security standards, and compliance requirements (HIPAA, HITECH) preferred.

Experience working in a hospital, health system, or regulated technology environment preferred. Required Knowledge, Skills and Abilities Strong technical leadership and project management skills, with a proven ability to lead complex Epic implementations and upgrades. In-depth knowledge of Epic's infrastructure components, including databases (Chronicles, SQL), servers, storage, and network environments Ability to follow documented procedures and learn complex technical workflows in a regulated healthcare environment.

Strong attention to detail and willingness to maintain accurate documentation. Effective verbal and written communication skills. Ability to work collaboratively within a team environment and seek guidance when appropriate.

WORKING CONDITIONS Normal office environment with little exposure to excessive noise, dust, temperature and the like. PHYSICAL REQUIREMENTS Click here to view physical requirements.

Days shift · M-F, 08:00-17:00