The Program Manager is responsible managing the daily and clinical operations of the outpatient program. The Program Manager is accountable for the ensuring the program is operating within OASAS 822 outpatient program regulations and meeting patient and quality care standards. The Program Manager is responsible for clinical supervision of counseling staff, oversight of office management, coordination with program Medical Director and medical providers and ensuring adherence to program policies, procedures, state and federal guidelines and regulations.
RESPONSIBILITIES Monitoring the treatment and care of all patients enrolled or utilizing services in the program Responsible for clinical supervision of counseling staff and facilitation of clinical case conference Compliance with program policy and procedure and OASAS 822 Outpatient Program guidelines Review of electronic medical records to ensure patients are receiving appropriate level of care and services Maintaining an updated program census including patient assessment, admission and discharge data Provide support and coordination of care to Medical Director and program medical providers Supervision of office and administrative staff Provide support in office management, daily operations, supplies and addressing building issues and concerns Report to Director of Outpatient Addictions Programs.
Provide information and data on quality of care, compliance with regulations, and utilization review Preparation and coordination in maintaining program standards during program Surveys and Reviews Responsible for program service goals initiatives and report out to Director of Outpatient Addictions programs Collaboration with community partners and participation in coordination with treatment and service partnerships Planning and implementation of in-service trainings and continuing care Oversite, planning, approval and coverage of staff time off and program coverage Other related duties as assigned Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.
QUALIFICATIONS/REQUIREMENTS EXPERIENCE 3+ years of experience in counseling, group work, and supervision. EDUCATION Master's degree in a behavioral health discipline from an accredited institution or determined to be equivalent in accordance with the New York State Education Commissioner’s regulations. (e.g., Social Work, Mental Health Counseling, Psychology, or a related field) LICENSES/CERTIFICATIONS New York State Licensed as a Clinical Social Worker (LCSW); or New York State Licensed Mental Health Counselor, (LMHC); or New York State Licensed Master Social Worker (LMSW ); or Credentialed Alcoholism and Substance Abuse Counselor (CASAC), required.