Full employer posting
As the Manager, Voice Operations, you will supervise and train all PBX operators in their respective areas. You will work with hospital leadership to ensure processes and responses from the voice operations team meet expectations. You will be responsible for scheduling, hiring and performance improvement management for employees.
In this role, you will coordinate requests for telephone equipment repairs and replace broken phones in patient rooms as needed. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.
REQUIREMENTS Bachelor’s degree or equivalent work experience 2 years operator/office experience, preferably in a hospital setting 2 years supervisory experience ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital.
The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus .
We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.
In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace
About the role
As the Manager, Voice Operations, you will supervise and train all PBX operators in their respective areas. You will work with hospital leadership to ensure processes and responses from the voice operations team meet expectations.