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This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.
1. Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures.
For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred. 2. Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data. 3. May function as lead operator in the absence of the supervisor. 4.
Provides general information and assistance to callers regarding hospital hours, procedures, or departments. 5. Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information. 6. Services and maintains equipment in proper working order.
Other Information Other information: Education
• High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification
• No licensure or certification required. Professional Experience
• Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience Knowledge/Skills/and Abilities
Job Details Legal Employer: STATE Entity: UNC Medical Center Hillsborough Organization Unit: Service Response Center Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $19.12 - $27.17 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work
Evening Job Location of Job: US:NC:Hillsborough Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.