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Performs general office support functions and other tasks as directed, according to established processes, policies and schedules. Position is for a switchboard operator. Must be able to work Monday - Friday, 11:00pm - 7:30am
1. Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers.
Directs customers/patients as needed. May serve as first level for customer complaints. 2. Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors. 3.
Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays. 4.
Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments. 5.
Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor.
Other Information Other information: Education
• High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification
• No licensure or certification required. Professional Experience
• Years of experience is not required Knowledge/Skills/and Abilities
• Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job.
Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement Job Details Legal Employer: NCHEALTH Entity: UNC REX Healthcare Organization Unit: Rex Customer Services Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.00 - $24.66 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work
Night Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.