OVERVIEW This role helps provide quality patient care by preparing patients for appointments, assisting with exams and procedures, and supporting basic lab and screening activities. The position also manages front office duties, including scheduling appointments, answering phones, updating patient records, coordinating referrals, processing payments, and maintaining charts and clinic supplies.
AND RESPONSIBILITIES Rooms patients, collects assessment data and prepares patient according to specific need. Assists in examination, treatment and other clinic procedures. Assists with laboratory procedures, screening tests and QI projects.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler. Conducts reminder calls to all patients.
Greet and directs patients, salespeople, and visitors. Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
Coordinates referrals for patients through insurance and other physician offices. Collects payment from patients and issues receipt where applicable. Prepares and maintains patient charts.
Maintains and orders supplies. EDUCATION AND EXPERIENCE Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.
S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred.
CERTIFICATION AND LICENSURE Approved CPR or BLS certification required within 90 days. Medication injection training and pharmacology is a required competency to perform medication administration. SKILLS AND ABILITIES N/A SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
Manual dexterity needed to operate equipment, perform procedures, operate telephone and keyboard. Must be able to lift and transfer patients. While performing the duties of this Job, the employee is frequently required to stand, walk; handle, finger and feel; reach; talk and hear.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste and smell. This job requires the employee to exert 10 to 25 pounds of force frequently and 25 to 50 pounds of force occasionally. Pushing and pulling equipment to provide care Specific vision abilities required by this job include frequent close vision.
Occasionally distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. LEVEL OF SUPERVISION Some independent judgment is required, but decisions are limited by standard practices or procedures. SUPERVISES N/A
$18.28 - $26.51 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more.
Click here for more details. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women