Medical Assistant

Under the supervision of the Director of Women’s Health and the clinical direction of the assigned licensed provider, provides medical assistant support for prenatal, postpartum, gynecologic, newborn, and pediatric outpatient services. Additionally, supports care in hospital-based clinics and on the Mom & Baby Mobile Health Center. Responsibilities include patient intake, examination and procedure assistance, specimen collection, point-of-care testing, documentation, and assistance with follow-up arrangements.

Provides compassionate, culturally responsive care, maintains patient confidentiality, and performs assigned duties within documented training and competency, in accordance with hospital policies and applicable Outpatient Department policies, procedures, and operational standards. This list of duties and responsibilities is illustrative only of the task performed by this position and is not all-inclusive.

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• Complete required WIS orientation, annual training, and competencies for assigned clinical duties and equipment.
• Prepare rooms, equipment, supplies, and patient records for prenatal, postpartum, gynecologic, newborn, and pediatric visits.
• Escort patients to examination rooms; obtain and document the reason for the visit, vital signs, height, weight, and other assigned intake information to include but limited to gestational age, gravida para, and infant length and head circumference as appropriate.
• Collect and document patient-reported medication and allergy information for provider review.
• Promptly report abnormal measurements, concerning symptoms, or changes in patient condition to the assigned provider or registered nurse. Follow established emergency response procedures.
• Prepare patients for examinations and procedures; assist with gynecologic examinations, specimen collection, and office procedures; and serve as a chaperone according to hospital policy and patient preference.
• Review immunization records and assist with ordered vaccines, injections, and medications within authorized duties, documented competency, and required supervision.
• Collect, label, process, store, and transport laboratory specimens according to approved procedures. Perform venipuncture and capillary specimen collection after competency validation.
• Perform assigned point-of-care testing, including urine pregnancy testing, urinalysis, glucose, and A1C, following approved procedures, quality control requirements, and documented competency.
• Document test results accurately and promptly notify the provider or registered nurse of results requiring review.
• Assist with scheduling follow-up visits, obtaining outside records, and tracking completion of ordered laboratory tests, imaging, and referrals in collaboration with the provider and RN care coordinator.
• Relay provider-approved instructions and reinforce patient education. Refer requests for clinical advice, symptom assessment, and interpretation of results to the provider or registered nurse.
• Support the Mom & Baby Mobile Health Center through preparation of supplies and equipment, patient intake, examination assistance, specimen handling, and clinic closeout.
• Clean and disinfect examination rooms and equipment between patients. Maintain infection prevention practices, appropriate isolation precautions, and safe disposal of sharps and contaminated materials.
• Check supplies and expiration dates, restock assigned areas, and communicate purchasing and equipment maintenance needs to the designated supervisor.
• Assist patients with mobility and transport using approved safety procedures.
• Maintain accurate and timely electronic health record documentation of assigned care, testing, and patient communications.
• Provide respectful, culturally responsive service and arrange qualified Navajo language interpretation or other language assistance as needed.
• Protect patient confidentiality and uphold patient rights, privacy, and informed choices.
• Maintain current BLS certification and comply with required education, hospital policies, and applicable Outpatient Department policies, procedures, and operational standards.
• Participate in departmental meetings, teamwork, and quality improvement activities.
• Coordinate daily assignments and cross-coverage through the designated WIS supervisor.
• Perform other related duties as assigned within documented training, competency, and hospital policy. Qualifications

• High School Diploma or General Equivalency Diploma.
• Graduate of an accredited Medical Assistant program.
• One (1) year of experience in a medical environment, preferable in an ambulatory clinic care setting – front office and back office.
• State certification or registration as a Certified Medical Assistant, preferred.
• Must possess a current American Heart Association BLS certification.
• Must be able to successfully pass the Employee Health Program requirements and background investigation.

• Experience in obstetrics, women’s health, newborn, or pediatric outpatient care.
• Current medical assistant certification through a nationally recognized certifying organization.
• Experience with specimen collection, phlebotomy, point-of-care testing, and immunization workflows.
• Experience using Meditech or another electronic health record.
• Navajo language proficiency and experience serving Navajo communities.
• Experience working in rural or mobile health clinics. Knowledge, Abilities, Skills, and

• Knowledge of basic laboratory procedures, equipment needed for procedures and how to complete and submit requisition forms and orders.
• Knowledge of applicable tribal, federal, state, local laws, and regulations.
• Knowledge of the Joint Commission accreditation process.
• Knowledge of effective principles and practices of patient education.
• Knowledge of standards of care for the delivery of patient care.
• Knowledge of patient evaluation and facility triage procedures.
• Knowledge of assigned departmental clinical instruments and equipment.
• Knowledge of clinical department’s operational procedures.
• Knowledge of business English, proper spelling, grammar, punctuation, and mathematics.
• Knowledge of the location of all supplies, forms, and crash cart in the department.
• Knowledge of the intimate partner violence policy and procedures.
• Knowledge of, or ability to learn, workflow supporting prenatal, postpartum, gynecologic, newborn, and pediatric outpatient services
• Ability to display effective interpersonal skills and be able to function at a high level of independence.
• Ability to establish and maintain professional relationship with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to work effectively with individuals and demonstrate team-building skills with empathy and enthusiasm.
• Ability to remain calm and provide effective care in emergency situations.
• Ability to maintain strict confidentiality.
• Ability to work independently and meet strict timelines.
• Ability to continually seek improvement in results.
• Ability to support Women and Infant Services across assigned clinical settings, including assistance with examinations and procedures, within documented training, validated competency, authorized supervision, and applicable departmental policies.
• Skill in operating business computers and office machines, including Windows and Microsoft Office products.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations. Physical Demands: While performing the duties of this job, the employee regularly is required to sit; use hands to reach and grasp objects; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: Work is generally performed in an office, clinic or hospital setting with exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment and exposure to blood borne pathogens. Exposure to latex products on a routine basis. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required. Assignments may include hospital-based clinical areas and the Mom & Baby Mobile Health Center, with travel to designated community locations.