Medical Assistant Team Lead, Urology Clinic PB

MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

• Perform selected nursing and administrative/clerical duties that assist in the delivery of patient care management under the direction of a physician. These duties are delegated in relation to the individual's degree of training, in accordance with the objectives and policies of the organization and respective state laws governing such action and activities. POSITION EDUCATION/ QUALIFICATIONS­ :
• High School/GED preferred
• Certification obtained from an accredited Medical Assistant program required
• BLS certification required, or must be obtained within 30 days of hire
• Three (3) years of supervisory experience in a medical practice
• Excellent customer service skills.
• Ability to work with geriatric patients in a busy practice.
• Computer skills required with knowledge of Microsoft Office suite, Internet, and practice management software.
• Good written and verbal communication skills required.
• Requires reasoning ability, good independent judgment and organizational skills
• Must project a professional image and be able to work with frequent interruptions
• Bilingual – English/Spanish – required.
• JOB KNOWLEDGE/EXPERIENCE­ :
• Three (3) years experience in clinical setting with supervisory experience is most desirable
• Strong knowledge of medical terminology and procedures within their field of expertise
• Knowledge of MD office workflow
• Knowledge of Insurance verification processes and front desk duties
• Excellent interpersonal skills and must be able to be sensitive to cultural and bilingual issues
• Organizational skills are necessary
• Previous EMR experience preferred. CPR Certification is required within six months of employment.

• Interviews patients to obtain medical information, records patients' medical history, measure their vital signs, including weight, height, temperature, blood pressure and pulse.
• Monitor scheduling of Medical Assistants to ensure smooth workflow with patients and physicians/providers in the clinic on a daily basis.
• Participate in reprimanding of medical assistant staff as required
• Participate in the hiring of new staff members as needed
• Prepare treatment rooms for patient examinations, keeping the rooms neat, clean and well stocked with needed supplies.
• Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service.
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Authorize drug refills and provide prescription information to pharmacies.
• Route faxes/scanned documents that come to the fax machine/computer to the appropriate account in the EMR or patient chart.
• Schedule, reschedule, confirm, or cancel patient appointments as needed.
• Request medical records from referring MD’s as needed.
• Prepare and administer medications as directed by a physician.
• Explain treatment procedures, medications, diets and physicians' instructions to patients.
• Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections.
• Collect laboratory specimens, log the specimens, and prepare them for testing.
• Flexibility to work different work schedules and locations as needed by MD.
• Monitor schedule of physicians and practitioners making sure patients are notified appropriately.
• Translation for MD’s with the patients during exam as needed
• Serves as a daily resource for all questions from providers and management staff.
• Appropriately monitors and verify benefits on all accounts requiring referrals on a daily basis.
• Handles calls and questions from patients, physicians, ins. carriers and ancillary providers with questions concerning referrals.
• Ensures referral/pre-authorization/pre-certification requirements have been met in a timely manner.
• Verifies that the appropriate insurance carrier is assigned to the account and notes changes for reception staff for correction.
• Reviews physician order for appropriate patient status (Inpatient/Outpatient) before verifying coverage for procedure.
• Enter appropriate notes in the patient accounting system by documenting clearly and concisely all patient benefit information.
• Acquires prior authorizations for medications with insurance carriers and pharmacies for clinic patients.
• Uses knowledge of procedures to review and coordinate the correct diagnosis with procedures for each patient referral received.
• Faxing of authorizations to insurance carriers, pharmacies and MD offices, etc. to ensure continuation of care to other services for clinic patients.
• Medical records release of information for patients as needed.
• Report any/all equipment failures to Supervisor and Administrator.
• Other duties as assigned. LINES OF REPSONSIBILITY : (Chain-of-command) Office Manager 2. Director DHR Clinics 3. Chief Ambulatory Officer Other information: CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service. AGE SPECIFIC : Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age. AMERICANS WITH DISABILITIES ACT: (ADA) : A.

Indicated by bold print within performance standards, preceding individual numbered criteria. The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height. Yes Kneeling Yes Must be able to assist other employees with lifting more than 20 lbs.

Yes Walking Yes Light/moderate carrying up to 20 lbs. Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders No Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication Yes Other: Ability to deal with stress Yes OSHA Category III B.

Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes : HIGH 1 2 3 4 5 6 LOW Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively.

To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3 Numerical: Ability to perform arithmetic operations quickly and accurately. 2 Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception: Ability to receive pertinent details and verbal or tabular material.

To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3 Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3 Manual Dexterity: Ability to move hands easily and skillfully.

To work with hands in placing and turning motions. 3 Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3 Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3 I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.