You’re more valuable than ever – And that’s just how we’ll make you feel. At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. The Training Coach – MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience.
The Training Coach - MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Training Coach - MA uses a competency-based model to foster growth learning and enhance the socialization of the learner.
The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach – MA will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.
Job RequirementsEducationGraduate of a Medical Assistant Program preferred1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferredCPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire requiredHigh school diploma or equivalent requiredWork ExperienceMedical Assistant experience preferred for Graduate of a Medical Assistant Program or2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
Training or related experience requiredExperience using Electronic Health Record (EHR)Urgent care experience preferred. Licenses/CertificationsOne of the following certifications is required at time of hire:ARMA- American Registry of Medical AssistantsCCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)Or the following certifications are excepted at the time of hire:Graduate of an Accredited School of Nursing or LPN or RNEMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)CNA - Certified Nursing AssistantBasic Life Support (BLS) required at time of hireComputerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.*MA in WA: must hold: 1) Certified MA (AAMA, NCCT, CMA, RMA) and WA certificate.
(* Requires application with WA as "Certified MA"), OR 2) Registered MA (* Requires application with WA as "Registered MA)*MA in CA: must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc. Additional Knowledge, Skills and Abilities RequiredProficient use and understanding of medical terminologyClinical skills in Point of Care Testing, vitals intake, clinical laboratory proceduresProficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)Excellent verbal and written communication skillsExcellent presentation skillsExcellent organizational skillsCore Competencies: Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation. Diversity and Inclusion: Foster’s diversity and inclusion, to be able to better understand team members, our customers, and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect, and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners, and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness, and respect. Accountability: Always shows initiative, demonstrates a bias to action and gets things done.
Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships, and the healthcare needs of our communities. (Prioritized) Functional Competencies: to be selected and prioritized by the hiring manager for each position.1. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.2.
INTERPERSONAL – Develops and maintains excellent working relationships within HR and other business departments.3. ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4.
PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.5. SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.6.
TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above7. WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.8. CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.9.
TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.10. RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction. Projects excellent customer relations in all interactions.11.
ORGANIZATION - Advanced organizational skills with the ability to handle multiple assignmentsAdditional Knowledge, Skills, and Abilities PreferredNone.
The Training Coach - MA focuses on assessment and validation of team member’s skills and competencies. Duties include: Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures. Conduct orientation to the center, department