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It's more than a career, it's a calling. WI-SSM Health at Home Madison Hammersley Worker Type: Regular Job Highlights: This role serves as the vital link between the hospital care team and the Durable Medical Equipment (DME) team, ensuring patients receive the equipment and support they need in a timely manner. The Hospital Liaison combines the operational expertise of a DME Specialist with the hands-on support of a Technician by coordinating referrals, managing equipment orders, answering clinical questions, and facilitating equipment delivery.
Based on-site at the hospital, this position streamlines communication, resolves issues quickly, and helps ensure a seamless transition of care for patients.
Acts as a liaison between employees, providers, payers, customers, and other health care providers to obtain necessary documentation and process orders for medical equipment and supplies.
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PRIMARY RESPONSIBILTIES Obtains and interprets medical documentation, compares documentation with insurance coverage criteria, and creates orders to provide medical equipment and supplies. Verifies patient insurance eligibility/benefits and communicates financial responsibilities to patients, caregivers, and other health care providers. Reviews, obtains, and logs appropriate medical documentation that supports the reimbursement of equipment/supplies.
Performs accurate data entry into operating system and processes orders for appropriate equipment/supplies to ensure delivery and correct billing. Communicates with patients, employees, payers, caregivers, and other health care providers on status of orders. Collects payments from patients for coinsurance, copays, and self-pay items.
Obtains written orders and prior authorization for appropriate equipment/supplies. Ensures compliance with Medicare, Medicaid and Accreditation Standards. Works in a constant state of alertness and safe manner.
Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE Two years' experience PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing. Required professional license and/or certifications None Department: 2921000174 Madison DME Work
Day Shift Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
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About the role
Acts as a liaison between employees, providers, payers, customers, and other health care providers to obtain necessary documentation and process orders for medical equipment and supplies.