Full employer posting
The incumbent reports to the Director of Revenue Management, Patient Access Services, who reports to the Associate CFO, who reports to Chief Financial Officer. Employees at this level are responsible for performing a variety of routine clerical duties in order to provide quality patient care in a health care facility. They receive on the job training and detailed instructions in order to perform patient-related clinical activities.
They work under direct supervision from a designated supervisor. Duties &
Verifies patient demographics. Contacts patient and reviews / updates demographic information. Documents any changes in UI Health systems.
When applicable, leaves patients voicemail and documents failed attempt to reach patient. Verifies and documents coverage and guarantor who is eligible for service. Determines if patient is eligible for intended care at UI Health.
If necessary, contacts patient to obtain correct insurance information, or informs patient of UI Health self-pay policy. Updates all insurance / eligibility information in UI Health system. Ability to resolve missing registration errors in pre-registration and DNB workqueues.
Within UI Health workqueues, documents and closes tasks upon completion. Updates work in progress on outstanding tasks. Maintains organization while completing tasks.
May perform patient estimates and deposits, as necessary. Identifies and documents co-pay and estimated liability. Collects appropriate patient payment and processes receipts.
Completes all required legal documents and obtains and scans all appropriate documents. Secures patient authorizations and financial clearance in the pre-access workflows. Provides excellent customer services to patients, providers, and clinic staff in person and via telephone.
Completes interactions with respect and courtesy. Provides general information regarding UI Health when appropriate. Continues education on payers / payer requirements.
Maintains technical knowledge of items necessary for financial clearance at UI Health for intended services. Stays up to date as policies and necessary documentation changes. Maintains competence and technical knowledge.
Maintains a working knowledge of necessary registration and eligibility systems. Perform other related duties and participate in special projects as assigned.
About the role
The incumbent reports to the Director of Revenue Management, Patient Access Services, who reports to the Associate CFO, who reports to Chief Financial Officer. Employees at this level are responsible for performing a variety of routine clerical duties in order to provide quality patient care in a health care facility.