Medical Office Associate I

The Medical Office Associate I is responsible for performing a wide range of administrative and front-office functions to support efficient operations in a hospital or outpatient setting. This role serves as the first point of contact for patients, ensuring a positive experience through courteous communication, accurate registration, and effective coordination of scheduling, billing, and insurance processes. Qualifications The Medical Office Associate I is responsible for performing a wide range of administrative and front-office functions to support efficient operations in a hospital or outpatient setting.

This role serves as the first point of contact for patients, ensuring a positive experience through courteous communication, accurate registration, and effective coordination of scheduling, billing, and insurance processes. Primary Responsibilities Provide courteous and compassionate service to patients, families, and colleagues, always respecting confidentiality and patient rights at all times. Manage incoming calls, schedule and confirm appointments, and maintain accurate schedules in the EMR system.

Maintain data integrity and actively participate in cost containment through efficient resource use. Crosstrain in other office or departmental functions to support staffing needs and ensure consistent coverage. Demonstrate flexibility, adaptability, and professionalism in handling workflow changes and new procedures.

Uphold dress code and policy standards and demonstrate consistent adherence to hospital and departmental procedures. Obtain and confirm demographic and insurance information; collect co-payments and other financial responsibilities. Complete all required forms and consent documentation in accordance with hospital and regulatory standards.

Process pre-certifications, authorizations, referrals, and medical record requests. Enter and validate accurate order information, including ICD-10 coding, and communicate with technologists or clinical staff regarding patient preparation and order entry details. Communicate effectively with departments, nursing units, and physician offices to support patient flow, including direct or emergency admission requests.

Adheres to all hospital policies, PRIDE values, HIPAA regulations and infection prevention standards. Perform other duties as assigned. Education 1.

High School Diploma or equivalent required. 2. College or technical coursework in medical office administration preferred. Experience 2–4 years of experience in clerical, healthcare registration, billing, or physician practice administration preferred.

Prior administrative experience in healthcare strongly preferred. Customer service experience preferred. Proficiency with Microsoft.

Per Diem