Principal Accountabilities: Onsite in Livingston NJ, Monday through Friday 8:30am – 4:30pm. High call volume environment: Accurately handles incoming phone calls, placing outbound phone calls and appointment management for Atlantic Health Sleep Centers. Performs insurance verification and resolves any flags/alerts.
Complete prior authorizations for sleep studies in accordance with patient insurance plan policies. Verifies/collects patient registration items correctly in EMR system, including registration paperwork. Coordinates with patient and physician practices as required to obtain any missing information or to inform the patient of the status of their appointment.
Meets individual productivity and quality expectations in all job functions. Complete all required trainings and participate in staff meetings. Required: 1.
High School Diploma or equivalent experience 2. Previous experience in a call center preferred 3. Knowledge of computerized scheduling & EMR system a plus Preferred: 1.
Excellent verbal and written communication skills 2. Individual must be customer and employee focused, must have demonstrated ability to multi-task 3. Proficiency with Microsoft Office suite
Full-time