Full employer posting
Medical Office Associate - Front Desk/Call Center - Full Time, Morristown, NJ Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associates manage both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing. Principal Accountabilities: Interviews patients for case histories prior to appointments.
Schedules and coordinates appointments. Accurately updates and maintains patients' health records. Verifies insurance coverage and assists the billing department with processing claims.
Obtains insurance referrals for patient appointments. Ensure contacting patients regarding appointments, answering billing questions. Assists patients with re-scheduling appointments and other scheduling issues.
Assists with triaging phone calls in practice call center. Performs other related duties as assigned. Work with highest confidentiality and abide HIPPA compliance Required: High School Diploma or equivalent.
Must be willing to travel to Morristown, Bridgewater, Rockaway, Pompton Plains and/or Clark locations. Must be willing to work a flexible schedule Monday to Friday, 7:45 am to 5:30 pm. Preferred : Associate's degree in medical office management, Business, or related field. 3+ year of experience in a medical office environment or relevant area. 2+ years' administrative experience
Full-Time
About the role
Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associates manage both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing.