Full employer posting
The Medical Office Associate II (MOA II) ensures the smooth flow of patients through the practice, including registration, handling incoming and outgoing calls, and coordinating appointments and correspondence. Accurately collects payments, verifies demographics and insurance, and registers patients. Provides courteous assistance to ensure each patient has a positive, professional experience at AMG.
Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette. Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit.
May be required to schedule meetings for physicians. Registration: Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments.
Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork. EMR: Accurately enters information into EMR.
Uses EMR for prescriptions, phone notes, referrals, outreach, check-out, etc. May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory Other duties as assigned Required High school diploma or GED equivalent 2+ years of experience in an office setting with administrative tasks Preferred Associate’s degree in medical office management, business, or related field 1+ year of medical practice or other medical office experience preferred Desired Skills Must demonstrate interpersonal, written and verbal communication skills are required in order to serve a diverse customer base. knowledge of how to assist patients in a timely manner with concerns and/or complaints.
Be proficient in the following, but not limited to: patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, telephone etiquette. A working knowledge of computers. Knowledge regarding medical terminology, insurance, Electronic Medical Records (EMR) preferred Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.
Must operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office and communications equipment. Basic problem solving and decision-making skills required.
Full-Time
About the role
The Medical Office Associate II (MOA II) ensures the smooth flow of patients through the practice, including registration, handling incoming and outgoing calls, and coordinating appointments and correspondence. Accurately collects payments, verifies demographics and insurance, and registers patients. Provides courteous assistance to ensure each patient has a positive, professional experience at AMG.