Site: Martha's Vineyard Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.
We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary
The purpose of your job is to serve patients by greeting and helping them; scheduling appointments; and maintaining records and accounts. Does this position require Patient Care? No
-Provides excellent customer service to internal/external customers. -Provides basic information to patients. -Has ability to field patient questions and direct accordingly. -Accurately collects/verifies Demographics/Financial information. -Triages Telephone calls. -Arranges Escort Services. -Collects Co-pays. -Collects payment at time of service from Self-Pay patients and directs them to Financial Counselor. -Ensures completeness of Paper/System forms. -Requests Medical Records. -Follows HIPAA Guidelines for the management of patient privacy and confidentiality. -Maintains Physical Environment. -Has ability to cross cover within the office. -Assists with orienting new staff in their own practice settings. -Participates in practice meetings; may be directed to keep minutes in offices where there are not Lead Receptionists. -Carries out special projects as directed. -Performs other duties as assigned. -Compiles with all policies and standards.
Qualifications
High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No
1-3 years of customer service experience, preferably in a clinical setting. 0-1 year required. Knowledge, Skills and Abilities: - Displays courteous telephone interactions and interview activities with patients. Additional Job Details (if applicable) Remote Type Onsite Work Location One Hospital Road Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day
- $20.73 - $42.97/Hourly Grade SM1206 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)
- 282
- 7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People
- Focused, half Performance
- Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.