Medical Secretary - Deltona Express CareThis individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager.- High School Diploma or GED equivalent required- Prior medical office/front desk experience preferred- Excellent organizational and communication skills - Assist in the coverage of absent co-workers.- Assist in obtaining, copying, and/or scanning medical records as needed.- Maintains knowledge of scheduling criteria for all procedures within department.- Works at a fast pace and maintains accuracy of details.- Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate.
Coordinate appointments as needed with other locations.- Answers phone and provides excellent customer service. - Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.- Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed.- Communicates identified problems to appropriate supervisory personnel and participates in corrective action.- Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.- Attends all in-service programs and all departmental meetings as required.- Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.- Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.- Assists with data collection.- Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing.- Accurately enters data into the system.- Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.- Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.- Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.- Documents charts and/or system with activity comments to ensure appropriate account follow-up.- Collects self-pay balances per department guidelines and posts collections to system.- Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.- Refers patients to for in-depth financial counseling when needed.- Maintains a safe environment of care.- Recognizes and addresses safety hazards.- Reports any dissatisfied patients/family to management or police/security if necessary.- Participates in professional development.- Actively participates in educational in-services and eLearning courses as offered.