Medical Secretary - Hospice

Day Medical Secretary - Hospice This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager. - High School Diploma or GED equivalent required - Prior medical office/front desk experience preferred - Excellent organizational and communication skills - Assist in the coverage of absent co-workers. - Assist in obtaining, copying, and/or scanning medical records as needed. - Maintains knowledge of scheduling criteria for all procedures within department. - Works at a fast pace and maintains accuracy of details. - Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate.

Coordinate appointments as needed with other locations. - Answers phone and provides excellent customer service. - Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner. - Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed. - Communicates identified problems to appropriate supervisory personnel and participates in corrective action. - Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information. - Attends all in-service programs and all departmental meetings as required. - Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines. - Maintains up-to-date knowledge and stays abreast of changes and updates as they occur. - Assists with data collection. - Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing. - Accurately enters data into the system. - Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts. - Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services. - Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments. - Documents charts and/or system with activity comments to ensure appropriate account follow-up. - Collects self-pay balances per department guidelines and posts collections to system. - Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing. - Refers patients to for in-depth financial counseling when needed. - Maintains a safe environment of care. - Recognizes and addresses safety hazards. - Reports any dissatisfied patients/family to management or police/security if necessary. - Participates in professional development. - Actively participates in educational in-services and eLearning courses as offered.