General
Provide a wide variety of sales, service and administrative support for the producer and consumer industry and management staff of the Medicare & Individual Sales Department. Principal Duties and
Act as a sales/service coordinator for the Medicare & Individual Sales Department. Process enrollments for both Medicare & Individual Sales. Assist external agents with certification inquiries, enrollment platform access as well as material ordering platform.
Assist with and manage special projects, spreadsheets, and presentations for the Medicare & Individual Sales department. Provide customer service for the producer community by responding to their inquiries and requests (manage phone queue and email box for external agents). Perform administrative functions including, but not limited to, preparing PowerPoint presentations, conducting Excel audits, data entry, prepare and update desk level procedures; and other administrative tasks as needed.
Collect data to prepare monthly production report regarding various metrics on the Medicare & Individual Sales department. Verify and calculate departmental incentives for the Medicare & Individual internal staff. Consolidate and distribute various delinquency, age-in/age-off reports for outreach to be performed.
Work closely with management staff to provide training, develop and implement new policies and procedures within the organization and producer community. Collaborate with other departments including, but not limited to Enrollment & Billing, Provider Relations and Customer Service, to assure membership growth and retention as well as the resolution and tracking of enrollment and customer service issues. Qualifications Education/Certifications Required: High School Diploma or GED equivalent required Associate’s degree preferred Life and Accident & Health License preferred Experience Required: Minimum of five (5) years’ experience with a health insurance pre-sales carrier Minimum of three (3) years’ experience in employee and producer incentive programs Skills and Abilities: Excellent oral and written communication skills Problem solving and analytical abilities Decision making capabilities Ability to collect and organize material for reports Ability to be discreet with confidential material Pleasant telephone skills and a non-abrasive but confident attitude in dealing with management and professional staff, support staff and producer industry Work with minimal supervision Considerable knowledge of new business sales, service and implementation procedures Working knowledge of MS Office, IKA, Pega, Facets, MARX, CHAMPS, Company Description Health Alliance Plan by Henry Ford Health is a Michigan-based, nonprofit health plan that provides health coverage to individuals, companies and organizations.
A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.