Mgr. Marketing Communications

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs: ' Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women ' Children's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR ' Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions. ' Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve. Community is accredited by URAC for its health plan operations.

We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers. JOB SUMMARY The Manager, Marketing Communication (MCM) leads the development, implementation, and alignment of Community Health Choices internal and external communication strategies.

This role supports membership growth, employee engagement, and brand consistency across all lines of business and platforms, including digital and social media. The MCM is responsible for creating annual communication plans, setting strategic goals, tracking performance metrics, and ensuring timely reporting. The role oversees messaging for members, prospective members, employees, and stakeholders ensuring alignment with brand standards, regulatory requirements, and strategic objectives.

This position manages internal communication (e.g. employee engagement campaign support, Corporate Town Halls, and leadership events) and coordinates external efforts with vendors and delegated entities. The MCM also provides direct supervision to communication staff and contractors, fostering team development and performance excellence. JOB SPECIFICATIONS AND CORE COMPETENCIES Strategic Communication Leadership Develops and executes enterprise-wide communication strategies aligned with the organization's mission, marketing objectives, and membership goals.

Leads strategic planning efforts, sets performance metrics (KPIs), monitors outcomes, and recommends optimizations. Oversee editorial calendar development and enterprise-wide communication plans, including for members, providers, brokers, delegates, employees, and external audiences. External Communication and Brand Management Oversee external messaging to ensure alignment with brand standards and regulatory guidelines.

Manages communications with vendors, delegates, and partners to ensure consistency across all platforms. Maintains brand integrity across all communication and promotional initiatives. Internal Communication and Engagement Develops internal communication strategies that support employee engagement and reinforce brand values.

Manage enterprise-wide internal campaigns, messaging, and leadership communications such as town halls and engagement initiatives. Content Development and Messaging Creates and manages messaging tailored to multiple audiences across traditional, digital, and social channels. Applies innovative thinking to develop tiered, audience-focused communication plans that are responsive to organizational priorities.

Project Management Develops and oversees project plans for communication initiatives, ensuring alignment with timelines, resourcing, and cross-functional coordination. Leads communication workstreams, ensuring quality deliverables and accountability. People Leadership and Team Development Provides direct supervision, coaching, and performance management to communication staff and contractors.

Fosters a high-performing, collaborative team culture and drives knowledge sharing across projects. Cross-Functional Collaboration Collaborates with Growth leadership and business units to support communication strategies across the growth pipeline. Maintains strong relationships with internal stakeholders to support communication and leadership initiatives.

RFP and Reporting Support Supports RFP response development and related communication content. Oversee presentation and report creation to support business development and strategic initiatives. Financial and Resource Management Monitors project budgets, contractor hours, and overall resource allocation to ensure efficiency and alignment with organizational goals.

Actively contributes to the achievement of departmental goals, as identified in the Departments annual business plan, including specific departmental process improvement plans and other duties as assigned. Reports to Position Title: Sr. Director, Marketing & Enterprise Communication Employees Supervised Titles: Program Manager, Internal Communications

Education/Specialized Training/Licensure: Bachelor's degree in public relations, Journalism, or Communications Field required. Work Experience (Years and Area): Requires 6+ years of directly related experience required. Management Experience (Years and Area): 3+ years of supervisor experience required.

Software Proficiencies: Must be computer literate with strong Microsoft Word, Excel, PowerPoint & Outlook acumen