Schedule Details: 10-hour, 4-day rotating schedule. Primary Purpose Drives and maintains the Mobile Medical Unit, ensuring the safety of vehicle and assisting medical personnel during scheduled clinic sessions. MINIMUM SPECIFICATIONS Education None Experience Must have three years of related driving experience and/or customer service experience, preferably in a medical/healthcare/health insurance setting.
Patient registration experience preferred. Completion of course work towards an accredited medical terminology or medical assistant certification preferred. Medical Office Assistant experience or training a plus.
Certification/Registration/Licensure Must have a Texas Commercial Class A or B Driver License. Must be able to pass the CPR training course within three months of employment from one of the following: American Heart Association American Red Cross Military Training Network Skills or Special Abilities Must be able to maintain a driving record that meets the criteria established by Parkland personnel policy. Must have good knowledge of vehicle maintenance and preventive maintenance.
Must be able to work flexible hours and be available for on-call duty. Responsibilities Responsible for performing a daily pre-trip inspection, as well as ensuring that the vehicle is clean internally and externally, has appropriate fuel and fluids, and that the vehicle is secure on a daily basis. Drives the Mobile Medical Unit to assigned clinic sites, maintaining safe yet efficient operations as scheduled, ensuring that the vehicle remains in good operating condition and that any damages or problems are reported to appropriate personnel.
Assists medical staff using laboratory equipment, maintaining the safety of equipment, medical staff, and clinic patients. Maintains assigned reports, ensuring accuracy of information. Ensures the appropriate utilization of assigned supplies and equipment.
Proficiently performs patient service activities in coordination with clinical team, including but not limited to: Ensures patient and family comfort, safety, privacy and confidentiality at all times. Adapts work methods to specifically accommodate the population-specific care needs (physical, psychosocial, cultural, age/developmental) of each patient. Greets patients and families making them feel welcome and wanted.
Assists patients and families with directions, inquiries and information as requested. Ensures needs are addressed satisfactorily. Keeps patients and families informed of wait times and any other circumstances that may impact the visit.
Stays cognizant of clinical/area needs to facilitate patient care and flow. Assess patient experience at the end of each visit to determine if patient needs were met. Coordinates clinic/area activities and facilitates business processes according to standards.
Performs pre-visit activities to gather patient information from internal and external service or entities to ensure information is available to the clinic team for the visit. Checks the patient into the clinic. Correctly identifies patient prior to performing tasks.
Reviews and updates patient account to ensure registration and coverage is current and complete. Confirms or verifies coverage as needed. Identifies and refers patients for financial counseling as appropriate.
Performs upfront cash collections; receives, verifies and posts money transactions following Parkland cash management policies and procedures. All monies must be accounted for through the patient accounting system and/or point of sale system. Verifies and completes daily reconciliations that ensure cash transactions are handled accurately and deposits made daily.
Assists with the process of internal and external appointments, referrals and information retrieval. Schedules appointments in accordance with clinical team directive and patient desires/availability. Performs charge capture and charge reconciliation to ensure encounters are complete and closed in a timely manner.
Ensures applicable documentation is obtained for registration and patient visit. Provides explanation for all requested forms to ensure patient understanding. Performs data entry/documentation of patient care intake information.
Assists with stocking and inventory of supplies, as appropriate. Keeps appropriate persons informed of status of supplies and equipment. Completes requisition documentation for supplies, equipment and services, as applicable.
Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use). Applies or practices proper infection control methods. Identifies, corrects and/or reports safety hazards at the time of discovery.
Identifies and/or facilitates maintenance problems with equipment, initiates requests for work order, and removes from patient care area, as appropriate. Informs Environmental Services when additional cleaning activities are needed. Participates in the unit performance improvement initiatives.
Meets expected performance quality measures as outlined for area(s) or responsibility.