The Nurse Manager, Interfacility Transportation Services (IFT) provides strategic, clinical, operational, and administrative leadership for the interfacility transport program to ensure safe, timely, and high-quality patient care. This role directs daily operations, workforce management, quality improvement initiatives, regulatory compliance, and program development while collaborating with physicians, hospital leaders, and community partners.
The Nurse Manager promotes operational excellence, patient safety, and continuous improvement to support organizational goals and the delivery of exceptional transport services.
Required: Bachelor’s Degree in Nursing. Current State of Montana Registered Nurse (RN) license. Current American Heart Association Basic Life Support (BLS) certification.
Current American Heart Association (AHA) Advanced Cardiac Life Support (ACLS) certification within sixty (60) days of start date. Five (5) years of clinical experience in emergency medical services, interfacility transport, critical care transport, emergency nursing, or a closely related setting. Two (2) years of leadership experience managing clinical operations, staff, or transport services.
Preferred: Master's Degree in Nursing, Healthcare Administration, or related field. Current Paramedic or EMS certification or licensure. Current Trauma Nursing Core Course (TNCC) certification.
Current Pediatric Advanced Life Support (PALS) certification. Experience leading an interfacility transport, emergency medical services, or critical care transport program. Experience with Commission on Accreditation of Medical Transport Systems (CAMTS) standards and accreditation.
Experience supporting ambulance billing or revenue cycle operations. Essential Job Functions: In addition to the essential functions of the job listed below, employees must maintain timely completion of all required education, trainings, and certifications as assigned and in accordance with Bozeman Health policies, department-specific requirements, applicable certification program and registry requirements, and other applicable regulatory requirements.
Direct daily operations of the Interfacility Transportation (IFT) program, including staffing, scheduling, resource allocation, and transport workflows. Ensure safe, efficient, and high-quality patient transport services by maintaining compliance with clinical protocols, regulatory requirements, and organizational policies. Collaborate with the Medical Director to develop, implement, and evaluate clinical protocols, quality standards, and patient care practices.
Partner with the Bozeman Health Access Center to develop, implement, and continuously improve transport dispatch, communication, and resource allocation processes. Lead recruitment, onboarding, performance management, employee development, and retention initiatives for IFT staff. Develop, implement, and oversee orientation, competency validation, continuing education, and clinical simulation activities to ensure transport personnel maintain proficiency appropriate to their assigned responsibilities.
Monitor operational, financial, quality, and patient safety metrics to identify opportunities for continuous improvement. Oversee documentation quality, billing compliance, accreditation readiness, and adherence to applicable state, federal, and organizational regulations. Develop departmental budgets, monitor productivity and resource utilization, and partner with operational leaders to achieve financial stewardship.
Coordinate services with hospital departments, emergency medical services agencies, referring facilities, receiving facilities, and community partners to promote continuity of care. Ensure vehicles, equipment, supplies, and personnel maintain operational readiness to support transport services. Lead quality improvement initiatives, investigate incidents, perform root cause analyses, and implement corrective actions to improve clinical and operational performance.
Other related duties and responsibilities as assigned. Knowledge, Skills and Abilities: Strong managerial skills including strategic planning, delegation, performance management, problem-solving, maintaining regulatory compliance, and financial management. Knowledge of budgeting, forecasting, and financial reporting to support data-driven decision-making and stewardship of departmental resources.
Excellent communication, writing, and presentation skills, with the ability to communicate complex ideas effectively to diverse audiences using a variety of mediums. Demonstrated success in leading, motivating and inspiring employees and cross-functional teams to achieve strategic objectives and deliver results. Demonstrate sound judgment, patience, and maintain a professional demeanor at all times.
Exercise tact, discretion, sensitivity, and maintain confidentiality. Demonstrate the Bozeman Health SPIRIT values of: Service, People, Integrity, Respect, Improvement, and Teamwork. Schedule Requirements This role requires regular and sustained attendance.
The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts. On-call work may be required to respond promptly to organizational, patient, or employee needs. Physical
Lifting (Repeatedly – 50 pounds): Exerting force and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people. Sit (Occasionally): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain. Stand (Repeatedly): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
Walk (Repeatedly): Walking and moving around within the work area requires good balance and coordination. Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms. Twist/Bend/Stoop/Kneel (Repeatedly): Twisting, bending, and stooping require flexibility and a wide range of motion in the spine and joints.
Reach Above Shoulder Level (Repeatedly): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability. Push/Pull (Repeatedly): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward. Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials. Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. Exposures (Continuously): Bloodborne pathogens, such as blood, bodily fluids, or tissues.
Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.
Infectious diseases are caused by contact with patients in areas that may have contagious illnesses. Emotionally challenging situations, such as dealing with distressed patients or difficult family interactions. * Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%). The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification.
They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.