Nurse Manager PCC

Purpose of Position: Provide the administrative oversight for clinical services within the Primary Care and Specialty Care Clinics; Oversee the coordination of case management in support of the Patient Centered Medical Home (PCMH); Provide patient and family focused care, and direct assigned employees while demonstrating leadership through direction, motivation, training, assistance, performance evaluation and corrective action; Provide collaborative leadership across inter-disciplinary teams.

Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Lead PCMH implementation and sustainability by advancing team-based care, empanelment, and enhanced access; ensuring alignment with patient-centered, coordinated, and high-quality care principles; optimizing workflows for access and continuity; and supporting PCMH recognition and accreditation efforts. Provide clinical leadership and quality improvement by ensuring evidence-based care, leading initiatives in chronic disease management, preventive care, and patient safety, monitoring performance metrics, and enforcing adherence to clinical protocols and scope of practice.

Oversee population health and care coordination by managing high-risk patient programs and transitions of care, leveraging registries and data tools, collaborating across disciplines, and promoting patient engagement and self-management. Direct operational oversight by integrating clinical and administrative functions, , optimizing clinic flow and staffing, and monitoring key performance indicators to support PCMH goals.

Lead staff development by recruiting, supervising, and evaluating clinical and administrative teams, fostering a collaborative PCMH-aligned environment, and ensuring ongoing education and competency validation. Enhance patient experience and engagement by promoting patient-centered care, implementing feedback and service recovery systems, and supporting shared decision-making and culturally responsive practices. Ensure regulatory compliance and risk management by maintaining adherence to HIPAA, OSHA, CMS, and state requirements, supporting audit readiness, overseeing incident management, and ensuring accurate documentation.

Personal Traits: All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others. The appropriate candidate will have an above average ability to collaborate.

Required Knowledge: All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software. Job Specific knowledge is listed below: High level knowledge of case management processes Above average management and leadership skills Above average ability to communicate and foster teamwork Ability to work collaboratively with heath care providers in their specific fields of expertise Above average customer service skills Above average knowledge of chart documentation and electronic health record (Cerner) Knowledge of referral services and interdisciplinary team leadership Knowledge of the ability to pull reports and utilize patient registries for population health.

Knowledge of the patient centered medical home current standards and criteria. Understands project management tools and resources to effectively lead high level initiatives.

and Abilities: All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered on a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance.

In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality. Job specific skills and abilities are listed below: Ability to lead, motivate and collaborate Above average communication skills Ability to multi-task Minimum Requirements Education Degree Program Bachelors Degree required Nursing Experience General (Non-supervisory) Supervisory Amount: Minimum 3-5 years of clinical nursing experience in primary/ambulatory care settings Minimum 2-3 years of leadership experience Type: Must have both general and supervisory experience if indicated.

Credentials Licensure, Certification, Etc. Current Alaska RN License, AHA BLS required, Physical

Use hands and arms to operate office or clinical equipment Sit more than half the workday Stand and/or walk less than half the workday Bend, stretch, twist, crouch and/or reach Use hands and arms for repetitive motion tasks Lift or carry unaided less than 25 pounds See and hear with normal acuity Working Conditions: Work is conducted in a standard office environment Minimal travel is required Travel is required via large aircraft Travel is required via small (less than 16 passenger) aircraft Travel is required using snowmobiles, all terrain vehicles, or boat I attest that I do not have any physical, mental or medical impairment or disability that would limit my job performance.

Affirmation of understanding of job duties: Printed Name of Incumbent Signature of Incumbent Date Approval of

Signature of Hiring Director/Manager Date