Office Assistant - Physical Therapy

Office Assistant - Physical Therapy, Part-Time Physical Therapy | Arkansas Valley Regional Medical Center (AVRMC) Join a team dedicated to helping patients achieve their highest level of function and independence. As an Office Assistant in Physical Therapy, you will play a key role in supporting therapists, patients, and providers through efficient scheduling, registration, communication, and administrative support.

At Arkansas Valley Regional Medical Center (AVRMC), we understand that exceptional patient care depends on strong teamwork and excellent support services. We are seeking an organized, detail-oriented, and customer-focused Office Assistant to join our Rehabilitation Services team in La Junta. Located just east of the Rocky Mountains, AVRMC proudly serves Southeastern Colorado with high-quality healthcare close to home.

If you enjoy helping others, thrive in a fast-paced environment, and take pride in providing outstanding customer service, we'd love to hear from you.

As an Office Assistant, you will provide indirect patient care and administrative support within the Physical Therapy Department This position is responsible for patient registration, insurance verification, scheduling, referral management, charge entry, record maintenance, communication support, and office operations while ensuring a professional and positive experience for patients, families, providers, and staff.

This is a Part-Time position within our Physical Therapy Department. Key Responsibilities Patient Registration & Scheduling Obtain and enter patient demographic and insurance information into the electronic medical record system. Collect patient co-payments and maintain accurate registration information.

Schedule outpatient therapy appointments and maintain the department appointment scheduler. Initiate and process new patient referrals. Admit patients into the Meditech system.

Verify patient information and maintain accurate records throughout treatment. Insurance Authorization & Documentation Obtain insurance prior authorizations when required and maintain approval throughout the patient's plan of care. Ensure patient charts contain all required documentation, including physician referrals, intake forms, outcome measures, cancellation and no-show policies, and consent forms.

Maintain complete and organized patient records. Assist with documentation tracking and chart management. Patient & Provider Communication Serve as a professional point of contact for patients, families, providers, and staff.

Answer telephone calls courteously and direct information to the appropriate personnel. Provide explanations, assistance, and reassurance to patients and families as needed. Communicate effectively with therapists, physicians, coworkers, and other departments.

Notify appropriate licensed personnel when a patient reports pain or other concerns. Support an interdisciplinary approach to patient care through effective communication and coordination. Administrative & Clerical Support Enter daily inpatient charges into Meditech and ensure timely charge submission by therapists.

Maintain department filing systems and organize incoming and outgoing correspondence. Log incoming and outgoing mail using the patient database. File departmental paperwork and physician orders in patient charts.

Notify therapists of new physician orders and changes in patient information. Order rehabilitation clinic supplies and printing supplies on a routine basis. Support cost containment efforts through appropriate ordering and utilization of supplies and equipment.

Customer Service & Department Support Treat patients and families with respect, dignity, and professionalism. Maintain a welcoming and professional environment for all patients and visitors. Demonstrate flexibility, organization, and effectiveness during busy or stressful situations.

Operate office equipment safely and appropriately. Support patient safety initiatives and contribute to reducing healthcare errors. Perform additional duties and responsibilities as assigned.

Qualifications Required High School Diploma, GED, or equivalent. Basic computer skills and ability to learn department software systems. Strong organizational, multitasking, and problem-solving abilities.

Excellent communication and customer service skills. Ability to maintain patient confidentiality. Ability to work effectively in a fast-paced healthcare environment.

Preferred One (1) year of experience in an acute care hospital or healthcare setting. Medical Terminology coursework or training. Experience with electronic medical records and scheduling systems.

Experience with insurance verification and authorization processes. Previous clerical, receptionist, or medical office experience.

AVRMC We offer a supportive work environment where every employee plays an important role in our mission of providing extraordinary care, no matter their schedule. Benefits & Perks Health & Wellness Medical, Dental, and Vision Insurance (Full-Time) Life Insurance (Full-Time) Short-Term Disability Coverage (Full-Time) Flexible Spending Account (FSA) (Full-Time & Part-Time) Accident, Critical Illness, and Hospital Indemnity Insurance (Full-Time) Employee Wellness Programs (All Statuses) Gym Membership Discount (Part-Time & Full-Time) Employee Assistance Program (All Statuses) Financial Benefits Competitive Pay (All Statuses) Shift Differentials (All Statuses) Annual Salary Increase Opportunities (All Statuses) Generous Paid Time Off (Full-Time & Part-Time) 401(k) Retirement Plan (available immediately for eligible employees), Employer Match after 1 Year of Service Additional Advantages Public Service Loan Forgiveness (PSLF) Eligible Employer (All Statuses) Colorado FAMLI Program Participation (All Statuses) (Up to 12-16 weeks of paid leave for qualifying life events) Identity Theft Protection (Full-Time & Part-Time) Rewards & Recognition Programs (All Statuses) Cafeteria Meal Discounts (All Statuses) Ready to Apply?

We're excited that you are considering a career with AVRMC. Join our mission to provide extraordinary care, because every role matters.

$16.50 - $21.13 per hour